Customer Testimonials
Freewheel’s staff is always knowledgeable and helpful!
Friendly, helpful staff.
Mike, the bike mechanic who performed my bicycle service/repair, was so thorough and explained everything to me. His exceptional professionalism was appreciated as I made decisions about the repairs. When I picked up the bike, Mike recapped the work performed and gave me information about maintenance/upkeep at home so I can have a top performing bicycle at all times.
The bike repair guy explained things very well and got the job done just like he thought it would be done.
Nice convenient store.
Friendly and knowledgeable staff. High quality inventory!
Large variety. Good value for the dollar.
I walked in without an appointment and was able to be seen right away. The crew did a quick tuneup on my bike and was able to use it over the weekend. Great service and I bought a few great products to go with it.
Very knowledgeable and great service.
Quick and efficient. Called me out on backwards shifters which I totally screwed up when setting up. Fixed them now, feel really dumb, but avoided next time.
Exceptionally helpful! Took care of our bike repairs while we waited!
Good efficient customer service
Everythng
I like that you actually had bikes to choose from. Excellent customer service and a very personalized experience.
I felt they were very knowledgeable and answered all my questions about my bike. They told me the repairs would take a week and it was exactly one week when they texted me to pick up my bike.
Knowledgeable people, great stock
I think you have good quality products, but most of all very knowledgeable staff!!! I can always feel good about recommendations 😀
Staff was very helpful. Appreciate the guidance provided
The staff is really attentive and is always helpful. The mechanics are the best.
Quick, responsive, helpful staff.
Staff member greeted our family at the door moments from when we arrived in the entryway. He was very happy to help us and to show us bikes for the interested teenager.
He gave us space to chat by ourselves and he came back as soon as we asked for additional help and answered questions regarding the bikes we inquired about. He had obvious knowledge of the gear systems included with said bikes and he easily explained the differences in brake systems and how they have been updated.
When we decided to purchase there was no pressure and he was so nice to explain the additional discount for day of purchase on accessories. He then got the bike inspected and ready for us to get out the door.
*We had to bring the bike back for a few adjustments to the gear system a couple days after purchasing and even though it was a busy weekend they worked the bike in right away so that our daughter could enjoy biking the same day. I wasn't even aware of this bikestore before doing a google search. I'm very happy to have discovered Freewheel and we will certainly be back.
Fantastic service and friendly staff. Thank you!
Found the rack and clip on adapter that I have been waiting for, since April!
Excellent service!
Super helpful
Nice customer service
Service was professional and quick (tire repair).
Troy helped us...and he was incredible. Polite, professional, and finished our service while we waited. Give him a raise!
Quality products and knowledgeable / helpful staff
Repair service was transparent, thorough and faster than the originally stated timeline. Really appreciate them diagnosing and explaining the problems and estimated costs up front. Thanks!