Customer Testimonials
Service is honest / sincere
Repair guys are BIKE gods - really know their stuff!!
It turned out the bike I ordered was not in and Allison contacted me to give me the bad news and go over my options. I took her advice after several emails (kudos to Allison's responsiveness and knowledge) and went with the bike she recommended (this was all on a Saturday). She told me the bike should be shipping out in about five days. I got the new bike on Tuesday (three days after talking with her) and absolutely love the bike (Allison was spot on with her advice). Bike came in great shape and needed minimal installation steps. Was out riding thirty minutes after the box arrived. Great price, great service, great shipping!
Great service
Quick service during COVID.
Friendly staff
Fast, friendly and knowledgeable people. Normally a good selection on products available.
Easy access for us
Always a very good experience.
I get good advice and service that is timely and well done.
Very professional and kind. Mike did a great job handling and repairing my bike to make it ready to ride.
Always answer every question. Spend plenty of time with customer, not rushed. Enthusiasm is obvious.
Didn’t wait long and employee was friendly and helpful. Had the product we were looking for.
The staff was super nice, knowledgeable and professional.
I like the customer service, the 100 mile and 1 year tune ups that are offered on new bike purchase, big value there for customers! I try and purchase as much at freewheel as I can, especially when prices are competitive with online retailers. Bike clothing at brick and mortar bike shops continues to be outrageously priced.
Y’all are great!
The service has been excellent and the attitude of the people has been great,
The attention from when we walk in the doors to when we leave. Service oriented employees are a great asset now days.
Brent was very helpful and friendly.
Easy web order.
Good service with knowledgeable staff!
Freewheel's service department is always available and able to assist - I am a big Trek fan and am always happy that Freewheel has a good selection of their gear
Very friendly customer service agents at the repair shop. 10/10 Would go back.
I found the staffer who helped me to be courteous and knowledgeable. I appreciate having him inform me about the "Fanatics" package which saved me some money on my purchase.
The staff is always helpful and very friendly. They are very knowledgeable, and do not try to force you into buying something you don't want/need.
Very good selection. Store is state of the art . Sales person, Technician & all involved very customer focused . ( BTW thanks for answering your phone & returning calls. Others are not doing that right now . Bottom Line: Great Customer Experience have already sent another person your way .
Honesty and transparency
Everyone was helpful and professional. I will definitely be back!
Employees were very kind and respectful. Very knowledgeable of the many products the store offers. And willing to make sure her family was happy with the products we were purchasing. And were 100% in keeping their promise to the community regarding COVID-19 guidelines!
Very helpful friendly staff.
Great people