Customer Testimonials
Always helpful and looking out for your best interest as their customer!
Ordering online and picking up in store is very easy. My order arrived very quickly and Freewheel was very good in communicating with me regarding my order status.
Customer service at the Woodbury location is excellent.
The pandemic has caused some changes to the store's policies but I feel that the employees handle the situation very well. I really appreciate that Freewheel continues to operate despite these challenges.
Salesman Mike did a great job. Answered all of r questions. Will recommend to r friends and family.
I’ve bought bikes there, parts also
Mike is the main reason I go to the Woodbury store. He’s knowledgeable, helpful, friendly and a biker so he knows his stuff
You were still open during the COVID crisis and helping the community!
Great customer service.
Had the 2 chains in stock I needed along with friendly service
Great selection & knowledgeable, friendly staff
Mike
Purchased and paid online the night before and was able to pick up the next day curbside.
Bike is great and running well. Given the circumstances we are in with Corona virus, we are very pleased with the service we received.
Thank you!
Knowledgeable sales support
My new bikes were ready sooner than expected, and the service and sales associates are SUPER friendly and helpful!
Quality materials and builds, good customer service
Staff was very helpful and thorough.
Lee was very helpful and attentive as I tried out three different electric bikes. I really love my Elektra Vale Go! so far too. I rode it home from the shop and it took about 15 minutes, so I really like that y'all are that close by!
Have had such great experiences with Flywheel. Despite tons of dumb questions - love Flywheel cycles!!
They took care of me properly
Staff is knowledgeable and helpful
pleasant experience over all at 2 different stores. quick service, mike helped fix my bike and was able to exchange a helmet with no issues or questions asked
It was great fast and friendly. Told the worker there i was looking for a Marlin 5 size me up and i was out the door. Less then 15 min
GREAT GROUP - GOOD KNOWLEDGE - MOST IMPORTANTLY GOOD PEOPLE
I purchased a bike last week. The sales person was very helpful. He took the time to fully explain my options and I found a bike I really like.
I called them inquiring about a certain bike and they informed me that they had it but it was still in a box. Mike then told me he would possibly come in before the store opens to get it put together so I could purchase before the busy weekend. Sure enough he got the bike assembled and my husband picked up the next day. Quick, fast and reliable service! During these uncertain times they made sure to stand out and provide great customer service! Thank you
I was very impressed with the service of my bike. I mentioned that I may need new tires, and they said they were fine so I appreciated the honesty. Very smooth process considering everything going on with C19. Thank you so much for the great service!
Very friendly employees, great advice, and a more personal feel for a fun/large investment!
Quality products! Helpful service!
Thank you!
I liked the frequent communication as Mike was working on the bike. I also liked the detailed information he provided as he described the over-all inspection that was done. Thank you Mike!
Honest, helpful and knowledgeable!
It was pleasant