Customer Testimonials
I live in a small river town 120 miles south of the metro area. Rear brake pads wore out, the weekend was near. Panic started to set in, I might not be able to bike this weekend .....no local bike shops were able to assist.. Called several bike shops in the twin cities metro area. None of them would take phone calls. A neighbor who has a vacation home near me suggested Freewheel Bike. I called Freewheel bike, they answered their phone, were very courteous, friendly and willing to help. The much needed parts were in stock. My neighbor who suggested Freewheel Bike picked up the parts and delivered them when he arrived for the weekend. Pads were installed in minutes.
Thank you!
Friendly & knowledgeable staff
Fair, honest, timely. Honored social distancing, making a safe environment for all of us. Keep it up!
Very knowledgeable and friendly!
Brian, the salesperson I worked with in Woodbury, was knowledgeable and helpful. Partway through my visit, he mentioned a mountain bike that I might be interested in that staff was building. He checked in back and learned that they just finished building It and offered me a test ride. The mountain bike was great and long story short, I bought the bike, some new pedals, a helmet, and a couple of other items. Thanks, Brian, and thanks Freewheel! I am a satisfied customer.
They stand behind their products. Get you in & out & service quickly to get you back on the road.
availability of products, good service.
You have what I need. Knowledgeable sales reps.
Professional staff. Helpful in selecting accessories.
Great customer service and products are top notch. 10/10
The staff at Woodbury were so nice. They made me feel like I was one of them :)
You had what I was looking for in stock.
Could have upsold me on accessories the bike didn't come with, i.e. Kickstand, water bottle, etc.
My normal bike shop throws in some swag when I buy from them.
Your store did adjust the seat for me and gave me 2 minute overview on the bike and some follow on maintenance services.
Staff seemed nice and knowledgeable and the store clean and well kept up.
I think the pandemic has everyone a little off their game.
Hello, I like the variety of products. The staff has always been very helpful and knowledgeable. Definitely do all my shopping here. Thanks for everything!
The sales person Michael was extremely helpful and cordial. Took time and showed real interest. Did not hurry me in any way. Thank you!
Mike was very helpful and knowledgeable about the products that I wanted!
I received the products I ordered pretty quickly (considering coronavirus). I was a little concerned when the first product arrived and the package label said just "1 of 1" - as if the second product was skipped. However, I soon received a second shipping notice, and then the second package. Soon all was good in the end.
Great quick turnaround. Called to keep me informed.
Good honest customer service.
Safe and fast service
Team was proactive in reaching out to me when a bike I ordered online wouldn't be available at the location I selected for a few days and gave me multiple options (including suggesting the next closest one to my house) and then they had it ready that night and even proactively informed me and processed a refund for lower tax because it was in Woodbury instead of Mpls. I got there in a downpour but they had it ready and brought it out and were genuinely excited for me when I told them it was my first "good" road bike. Great experience. I will suggest you guys all over.
Mike and they team are very easy to work with and have accommodated all of my service needs!
The service was great. Not for speed specifically although getting the product from another store was efficient. It wasn’t a big order but the interaction was outstanding. The lady who called about arrival and delivered to my car was a treat. Mike who took one call was also very engaged and pleasant.
I had a good experience buying a bike there earlier so two for two.
Customer service was outstanding! Responsive, helpful, and cheerful!
I love my bike that I purchased and the staff are always very helpful.
Customer service was exceptional
Good customer service :)
Very straight forward, know what they are doing, do it fast, and at a good price.
Knowledgeable service people
Quick and efficient
Quality bikes. Knowledgeable and friendly staff.
Peace