Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   March 4, 2026 — Rated 10 out of 10 by J.C. Don Franklin Ford - Service
What do you like about our products and services?

All of it

Report a concern   March 4, 2026 — Rated 10 out of 10 by K.P. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

I love my Carnival and the people at the dealership and service area are extremely nice and helpful.

Report a concern   March 4, 2026 — Rated 10 out of 10 by Tim Dalton Don Franklin Monticello Service
What do you like about our products and services?

Speed and service

Report a concern   March 4, 2026 — Rated 10 out of 10 by Alan Bowlin Don Franklin Monticello Service
What do you like about our products and services?

Professionalism
Courtesy
Ease of scheduling routine maintenance
Quality work

After two or three years of depending on Don Franklin I have to say the service department is top notch .

Report a concern   March 4, 2026 — Rated 10 out of 10 by E.A. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Friendly and quick.

Report a concern   March 4, 2026 — Rated 10 out of 10 by W.A. Don Franklin Russell Springs Service
What do you like about our products and services?

Service was started on time. Service staff were friendly and cordial

Report a concern   March 4, 2026 — Rated 10 out of 10 by G.B. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

I able to get what I needed done quickly.

Report a concern   March 4, 2026 — Rated 10 out of 10 by Gary Mabley Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Jennifer is always very helpful when I come for service on my vehicles.

Report a concern   March 4, 2026 — Rated 10 out of 10 by T.A. Don Franklin Somerset Hyundai Sales
What do you like about our products and services?

We had a very friendly sales associate! Very patient and understanding. Thank you Dani! Also, Kristian was very sweet!

Report a concern   March 4, 2026 — Rated 10 out of 10 by B.H. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Very reliable. Nice and curtious.

Report a concern   March 4, 2026 — Rated 9 out of 10 by J.H. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

I really like the new Envision Avenir. It seems to have just what I need: safety, reliability, and comfort.

Marc Franco is personable and knowledgeable. He answered my questions promptly with an appropriate attitude.

Report a concern   March 4, 2026 — Rated 10 out of 10 by B.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Friendly and knowledgeable

Report a concern   March 4, 2026 — Rated 10 out of 10 by S.R. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Extremely friendly and care about the customer

Report a concern   March 4, 2026 — Rated 10 out of 10 by Carleena Hudson Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

It was inviting, staff was friendly snacks were a plus. Service was wonderful!

Report a concern   March 4, 2026 — Rated 10 out of 10 by T.S. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Quick and easy

Report a concern   March 4, 2026 — Rated 10 out of 10 by W.E. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Great service! Thank you!

Report a concern   March 4, 2026 — Rated 10 out of 10 by J.W. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Friendly and respectful and always very helpful

Report a concern   March 4, 2026 — Rated 10 out of 10 by P.H. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

Ver quick.

Report a concern   March 4, 2026 — Rated 10 out of 10 by E.Y. Don Franklin Auto
What do you like about our products and services?

Service is excruciating

Report a concern   March 4, 2026 — Rated 10 out of 10 by T.S. Don Franklin Monticello Service
What do you like about our products and services?

Chris Lester was awesome to work with.

Report a concern   March 4, 2026 — Rated 9 out of 10 by A.C. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Job well done

Report a concern   March 4, 2026 — Rated 10 out of 10 by T.B. Don Franklin Glasgow Service Department
What do you like about our products and services?

Everyone I encountered was very nice, friendly, & professional. The waiting room was nice and my service was completed faster than I expected.

Report a concern   March 4, 2026 — Rated 10 out of 10 by G.H. Don Franklin Ford - Service
What do you like about our products and services?

Efficiency. Courtesy. Very willing to assist and resolve issues.

Report a concern   March 4, 2026 — Rated 9 out of 10 by B.B. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

They done the best they could on my car and now they are going to get it figured out and fix the problem otherwise everything was a very good experience it wasn't there fault

Report a concern   March 4, 2026 — Rated 9 out of 10 by T.J. Don Franklin Glasgow Service Department
What do you like about our products and services?

Not enough time to give an informed answer

Report a concern   March 4, 2026 — Rated 9 out of 10 by A.C. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Friendly helpful staff very attentive

Report a concern   March 4, 2026 — Rated 10 out of 10 by Michael Duggins Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

No waiting

Report a concern   March 4, 2026 — Rated 10 out of 10 by Amanda Russell Don Franklin Somerset KIA Service
What do you like about our products and services?

Friendly service. Great to deal with

Report a concern   March 4, 2026 — Rated 10 out of 10 by C.K. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Your representative was very courteous and professional

Report a concern   March 4, 2026 — Rated 10 out of 10 by M.S. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Staff is always professional and go that extra mile for customer satisfaction


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