Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   December 30, 2025 — Rated 10 out of 10 by M.S. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

I’ve never been at a dealership where everyone is so kind and helpful and sincerely trying to get you the best match for all your wants!

Report a concern   December 30, 2025 — Rated 10 out of 10 by Glenn Reeder Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I have bought five cars from there in the last 25 years. They seem to get better all the time. Please let the service dept. know how much I appreciate them. The k-cups are a good upgrade from the old Bunn coffee makers :)

Glenn Reeder
Lexington, KY

Report a concern   December 30, 2025 — Rated 10 out of 10 by Becky Lou Mahoney Don Franklin Bardstown - Service
What do you like about our products and services?

Laureen

Report a concern   December 30, 2025 — Rated 10 out of 10 by C.H. Don Franklin Glasgow Service Department
What do you like about our products and services?

Great customer service. Everything was done in a timely manner.

Report a concern   December 30, 2025 — Rated 9 out of 10 by Jennifer Jones Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

MJ was great to work with. He was very knowledgeable about the cars we looked at. He took his time and answered every question. The manager, Ben came out to greet us and helped us with a difficult situation we had. These guys are fantastic. They will make your car buying easy and painless.

Report a concern   December 30, 2025 — Rated 10 out of 10 by D.L. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

everyone was very helpful and professional. if anything was wrong, they made it right.
I won't go anywhere else... they always go above and beyond my expectations

Report a concern   December 30, 2025 — Rated 10 out of 10 by T.J. Don Franklin KIA Bowling Green Sales
What do you like about our products and services?

Very friendly and not pressured.

Report a concern   December 30, 2025 — Rated 10 out of 10 by Tammy King Don Franklin Lexington Nissan - Service
What do you like about our products and services?

It was GREAT

Report a concern   December 30, 2025 — Rated 10 out of 10 by R.S. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Great Service, comfortable waiting area.

Report a concern   December 30, 2025 — Rated 10 out of 10 by Shane Shultz Don Franklin Columbia Nissan Service
What do you like about our products and services?

Wonderful service work in a timely manner. All under warranty except oil change.

Report a concern   December 30, 2025 — Rated 10 out of 10 by F.M. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

The customer care service team was excellent in getting the work done on my vehicle

Report a concern   December 30, 2025 — Rated 10 out of 10 by M.D. Don Franklin Somerset KIA Service
What do you like about our products and services?

Very prompt and doesn’t push anything on you

Report a concern   December 30, 2025 — Rated 10 out of 10 by C.B. Don Franklin Lincoln Elizabethtown Sales Department
What do you like about our products and services?

Noah was great! He made this such an exciting and fun experience! He was very knowledgeable and talked me through everything! Thank you!!

Report a concern   December 29, 2025 — Rated 10 out of 10 by A.P. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Amazing service

Report a concern   December 29, 2025 — Rated 10 out of 10 by P.C. Don Franklin London Ford - Service
What do you like about our products and services?

Very helpful, polite and explain every step

Report a concern   December 29, 2025 — Rated 10 out of 10 by S.P. Don Franklin KIA Bowling Green Sales
What do you like about our products and services?

Kevin helped me get into a new car same day no problems no setbacks couldn't be more satisfied! 10/10 recommend

Report a concern   December 29, 2025 — Rated 10 out of 10 by T.T. Don Franklin London Ford - Service
What do you like about our products and services?

Service in a timely manner and staff always polite and helpful

Report a concern   December 29, 2025 — Rated 10 out of 10 by F.H. Don Franklin Somerset Hyundai Sales
What do you like about our products and services?

Good service Hyundai are great

Report a concern   December 29, 2025 — Rated 9 out of 10 by J.A. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Easy to deal with. Eager to help. Answer all questions . Quick response. Like easy appraisal on my vehicle. Thought it was fair

Report a concern   December 29, 2025 — Rated 9 out of 10 by C.W. Don Franklin Burkesville Service Department
What do you like about our products and services?

N/A

Report a concern   December 29, 2025 — Rated 10 out of 10 by Shiloh Combs Don Franklin CDJRF Sales Department
What do you like about our products and services?

I like how the salesman was straight to the point about getting us into our 2018 Chevy Cruze

Report a concern   December 29, 2025 — Rated 10 out of 10 by David Whitaker Don Franklin CDJRF Sales Department
What do you like about our products and services?

Nice friendly staff. Good to deal with.

Report a concern   December 29, 2025 — Rated 10 out of 10 by C.M. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Simple... you take care of your customers.

Report a concern   December 29, 2025 — Rated 10 out of 10 by Brooklyn Hudson Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Kindra is the best! Such a easy and smooth car buying experience!

Report a concern   December 29, 2025 — Rated 10 out of 10 by J.G. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Liked the inventory.

Report a concern   December 29, 2025 — Rated 10 out of 10 by L.V. Don Franklin KIA Bowling Green Sales
What do you like about our products and services?

This is our 5th Kia vehicle and always will come back. Everyone treats you with respect and doesn’t pressure you into your decision. Trey and Kevin were awesome to deal with.

Report a concern   December 29, 2025 — Rated 10 out of 10 by J.C. Don Franklin Burkesville Service Department
What do you like about our products and services?

Friendly

Report a concern   December 29, 2025 — Rated 10 out of 10 by J.L. Don Franklin Glasgow Service Department
What do you like about our products and services?

Fast friendly service and great communication

Report a concern   December 29, 2025 — Rated 9 out of 10 by Philip Harbaugh Don Franklin London Ford - Service
What do you like about our products and services?

Great service but slow

Report a concern   December 29, 2025 — Rated 9 out of 10 by Mary Perry Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Oil change pricy


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