Customer Testimonials
Friendly and knowledgeable staff.
Just the overall customer service and easy way to purchase a vehicle. Also the service after the sale regarding the maintenance of the vehicle at each Don Franklin dealership.
Professional, keep me updated. Usually done in a reasonable amount of time. Love that I can schedule online.
I took my Buick envision in for service and was pleased with the service. When I pulled in I was met with an associate who went over what would be happening and just what was being taken care of. We went inside he showed me the waiting room and informed me that I could track the process at each station until it was done. It was a very good experience
Great customer service and fast service.
Very good service.
The salesperson, Ben, was terrific. Very attentive. Great attention to detail. I will be returning to the Genesis dealership to buy a car soon. And the person I want to work with is Ben.
Very friendly and helpful and will find what you are looking for
We think Kia is the best! We have had 3 and we have loved them all! Anytime we have had trouble your employees have been helpful and friendly!
The staff
Service does it best to accommodate me.
Honest friendly professional and not bad prices
Don, in service, done an excellent job! I would definitely recommend.
Chris has the best customer service! He is very warm friendly and always greets you with a smile. I waited for my car to be service and I was in and out within 30 minutes. Fantastic service.
The vehicle that Brandon help me choose is more of a nice car than I had dreamed of. So very satisfied with the service this young man gave to me and my husband. I would definitely be back. Wish I dealt with this dealership long before the last 2 vehicles I’ve purchased. Thank you all!
Great staff to work with . I have purchased 4 vehicles from them .Great group of people sales and service
Very courteous prompt And very knowledgeable about your vehicle and the new facility is very nice
Good vehicles. Fast efficient & I like to think service
Extremely Kind and Helpful. Gave a fair price on our trade in and very supportive in getting my new vehicle to us in another town to make it easier with our busy schedule.
Very efficient with the buying process.
Great experience
They are reliable
The sales person and staff were very helpful, kind and professional.
Knowledgeable about your work efforts
Very dependable
I brought my 2024 k5 gut line kia in for 2 recall fixes and service. I was treated well,, the time there was not excessive. My only issue was that the part(s) to fix one recall was not available and had to be ordered,, so I have to go back again.
You are normally easy to deal with, schedule and speak with.
You have good service personal and they listen to your concerns
I like the service department because they are always ready to help in any way they can and help keep my car up to date on recommended service. Always promptly schedules appointments. Very respectful!
Also like the warranty.
Good
Excellent Customer service courteous and professional staff. Clean bathrooms clean waiting areas.
I have known Eddie for about 40 years and I started buying cars from when he had the original store in Columbia. from the humble beginnings until now Don Franklin is the place to buy a vehicle from and the only place to have it serviced
Kevin Stewart