Customer Testimonials
Friendly good work at a reasonable waiting time.
They are very efficient I called them and they got me in within a couple of hours to get my oil changed everything was done very professionally heart attack
I have gotten 6 Kia's and 5 from Don Franklin in Somerset. Everyone has been so helpful and friendly.
The people who work here are always so nice you get a appointment and they have you right in and out.
Friendly hassel free service
Good people
You take care with our truck and what we need to have done
promptness
I love how great the service team is with updating you about what’s going on with your car and always so so friendly!!!
Ease and flexibility of scheduling for service, nice and knowledgeable staff, low wait times
This is the place to buy cars trucks or suv, they always get you want you want
Fast friendly service.
The service for my car was excellent as are the service staff. . However the Don Franklin unannounced and unwarned nearly 3% charge for using a credit card for a $900 purchase was not. A post card size note saying “ save money with cash” on the cashiers window is not sufficient notice. I did not notice it until after my 2nd visit to the cashier and after I was told “there are signs.” I made my appointment by phone and I was not informed of this charge and I was not prepared. I do not carry a check book with me.
I made a deliberate choice to pay a little more for my tires than I would have at Wal mart to use your services. But Wal mart does not charge a credit card fee. I will consider that in the future. And I am not fooled by being told “ this is because we chose a new credit card processing company” or that “the Kentucky legislature passed something” implying it’s the state’s fault. Don Franklin made a choice to start charging their customers because they are now allowed to-it’s a choice, not a requirement. I am certain the credit card fees were already built into your prices and Don Franklin is maximizing its profits. Tell the truth and tell your customers IN ADVANCE. And get a MUCH bigger signs that clearly say, there is a fee for using a credit card. Also, customers who make phone appointments should be told and reminded of this policy. I had no way to know this policy in advance. That is unfair.
Fortunately I was able to get a check at the last minute. And fortunately I had enough money in my account to cover the costs. But I think much less of Don Franklin after this experience.
I request that you pass my comments on to the people that made this decision. And maybe Don Franklin should consider a cash discount instead and of an unanticipated fee. It may amount to the same thing but does not give the customer the impression that they have been gouged again.
My husband and I each own a Toyota bought and serviced, up to this point, by Don Franklin. Keep your customers in mind.
Kathryn Last name removed
Sent from my iPhone
On Dec 2, 2025, at 3:40 AM, Kyle Rigney Email address removed wrote:
First name removed,
Hi, this is Kyle Rigney and I am the Service Customer Relations associate at Don Franklin Corbin Toyota. I just wanted to take a little time to say thank you for your recent visit to our Service Department.
I hope my service team was able to help you with all of your needs. If you have any questions or concerns about your recent visit, please feel free to contact me at anytime. Again, thank you for your continued support and we look forward to seeing you in the future.
Kyle Rigney
Customer Service
Phone number removed
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Don Franklin Corbin Toyota
311 East Cumberland Gap Parkway
Corbin, KY 40701
Attention to customer needs. Friendly.
Just one of these people that uses the dealership for oil changes due to warranty records.
I loved that the Don Franklin (London Ky location) got me in for an oil change the same day I called!!! I had been going to the Somerset location and it was going to be a week to get an oil change! I live in London, so it makes sense to go to London location for service and I was very pleased!!!
It’s quality
I am always treated so well at Don Franklin. The prices are fair, the service is quick, and I trust them!
Ford makes a quality product. The guys and gals are always willing to help.
Eric McDonald always goes above and beyond. He has made not only the car buying, but the car owning experience more than I ever thought it could be. He even takes time out of his busy day to say hello and ask how I’ve been every time I bring my car in for service. He truly makes it feel like you’re more than just a customer, you’re a member of the Don Franklin family.
Very Good
The new facility is beautiful. The drive up service lane and driving inside before having to get out in the cold was very much appreciated. Wonderful touch there. Waiting area is much nicer too. The service staff were very nice and professional. I was a little concerned with my Ford F-150 as I had purchased it used elsewhere and sincerely appreciated the service staff’s and the technician’s attention to detail. Seems my truck is in outstanding mechanical condition with only the rear brakes being something I’ll need to take care of in the near future.
Thanks to everyone
Wonderful experience and friend staff!
Easy deal. Stole one from Louisville. A little more time going over the features might have helped but all in all very good.
Working with Kanon on a purchase and really appreciate the personalized, no pressure approach.
You always help me i love Chevy trucks and you have always been fair with me
Quck
Communication during my wait time by the staff.
Excellent service
Excellent staff ... always courteous and helpful!