based on 4123 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I cannot express enough gratitude for the amazing team of nurses who took care of me during my C-section. From the moment I arrived, they were not just medical professionals; they were angels in scrubs. Their warmth, compassion, and genuine care made an overwhelming experience so much more manageable.
They paid attention to every detail, making sure I was comfortable and at ease. Their calming presence reassured me every step of the way, easing both my pain and my fears. Whether it was holding my hand, explaining procedures in a way that truly made me feel safe, or offering a kind word when I needed it most, these nurses went above and beyond.
Even after the surgery, their care was extraordinary. They checked on me constantly, ensuring my pain was managed, helping me with every little thing without hesitation, and showing me such kindness that it felt like I was being cared for by close family members. Their dedication and empathy made an experience that could have been daunting feel instead like I was in the best possible hands.
I am endlessly grateful to each and every one of them. They turned what could have been a difficult experience into something filled with gratitude and even joy. These nurses are truly heroes, and I will never forget the incredible care they provided. Thank you from the bottom of my heart! ❤️
Everybody is so helpful and nice
The nurses were the most caring. They explained everything regarding my treatment.
Staff was awesome
Very organized. The nurses exceeded my expectations with their helpfulness. The entire process went very smoothly.
My very first ER experience and it wasn’t so bad! We actually loved how efficient and friendly everyone was.
Convenient, great communication, great environment
The staff was very attentive and caring. I felt I received excellent care.
Great!
Communication and efficiency. The staff at every stage of the procedure communicated very well with me; my questions were answered and in terms I understood. I felt well cared for while at Baylor Frisco.
Good experience.
Excellent employees all around
Excellent customer service from the front desk throughput the hospital. I had excellent care from all the doctors & nursing staff. This was my first time at Baylor Frisco. I was very impressed with my overall experience at this hospital.
Professional, courteous, respectful
Friendly people.
On time.
Good explanations.
It was quick and through
Kind, professional staff. Excellent facility. Easy check in.
Everyone was professional, helpful and friendly.
The staff was friends, and good humored, the facility was hotel like. Looking forward to my next procedure in a few weeks
I didn’t have to wait long. Everyone was nice, and I was treated quickly and thoroughly and released.
Very attentive and polite to the patient and to their family member. Calm, efficient medical care. Warm, friendly, quiet confidence displayed by all the staff. Very clean and modern facilities. Waiting room looked like a luxury hotel lobby. Patient was well cared for before, during and after day patient surgery. Check-in was easy too. I felt safe.
I like the feel of the lobby, so calming
Great hospital
Everyone was caring and attentive to me.
No waiting time. Front desk very welcoming and shows that they do care. I had the best nurses to take care of me. Imaging was quick and very caring. Dr very professional and kind.
Able to get quick care.
Attentive caregivers and smooth process
Very professional, kept us informed
It was very clean the worker was so nice and kin
Very efficient and friendly. I felt very cared for during my procedure there. Thank you!