based on 4123 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly, professional people
I was very satisfied with the service I received at Baylor yes I will recommend all my friends and Family members.
Nice facility, friendly staff, eager to help
Convenient and friendly
Everyone was friendly and professional. Highly organized.
Facility and people. Both were excellent.
Every one encountered with from check in to being discharged were exceptional
Very professional.
Everything. Staff was amazing
All the staff we interacted with were so welcoming and helpful. We especially want to recognize my nurses Rebecca & Kaley. Rebecca was my pre-op nurse. She’s so thoughtful and kind. She made the pre-op experience very calming. Kaley was my nurse in recovery. She is such a special human and a phenomenal nurse. I’m an RN myself and I have come across many nurses throughout my own healthcare journey. I can say that Kaley is absolutely one of the BEST nurses I’ve ever encountered. I just love her. Having a major surgery like mine can be scary and difficult as you’re waking up from anesthesia and trying to catch your bearings. Kaley had a way of making me feel so cared for, safe, and respected all the way until I got in our vehicle to leave.
Everything and everyone was great!
Courteous staff, accompanying buildings, empathetic staff, efficient professionals. Well done interface with new patients!
Thank you!
Super clean and lots of smiling employees
Everyone was so nice, helpful and professional.
Everyone was professional and quite helpful
This facility and the staff are wonderful!
From the moment you enter Baylor Scott & White Frisco, you’re welcomed with warmth and professionalism. The facility is clean and well-organized, making you feel at ease right away. Every staff member, from reception to the medical team, is attentive and friendly. The prep nurses are incredibly kind and thorough, ensuring that you’re comfortable and informed throughout the process. The doctors are top-notch—highly knowledgeable, compassionate, and attentive to each patient’s unique needs. Overall, the level of care here is exceptional, and I felt completely supported at every step. Highly recommend!
Good services
From the friendly front desk to the staff in the back keeping me informed every step of the way
Top Knotch Service is what you want when you're already not feeling well
Fast service
Everything available and the physical therapists!
Very organized, good communication, on time!
Reception to Outpatient procedure is an outstanding experience. All staff deserve a BIG Kudos!
Everyone was friendly and I was well taken care of
The ED is not usually very busy and the staff is super friendly. You can get in and out! Kindness at 100%
Cafeteria food. We informed the staff about the cockroach in the plate and they also are aware of it. The other day we got broccoli with worms.
Dr. JANECEK WAS VERY THOROUGH IN HIS EXPLANATION , APPROPRIATE DISGNOSTIC TESTING , ASSESSMENT AND HIS RECOMMENDATIONS. I AM FAMILIAR WITH ALOT OF MEDICAL DX AND TREATMENT. I AM FEELING SOMEWHAT BETTER AND FOLLOWING HIS RECOMMENDATIONS. THANK YOU KINDLY DR JANECEK.
Attentive and kind. This hospital is fantastic.
The friendly and caring staff