Baylor Scott & White Medical Center - Frisco
5601 Warren Parkway
Frisco
TX 75034
United States

Average rating: 9.0 out of 10 based on 4123 ratings.

What our patients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 26, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

All personnel is friendly and efficient and take time with you. Nurses are very knowledgeable and answer any and all questions. The staff is GREAT.

Report a concern   April 26, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very clean hospital and nice people all aroud

Report a concern   April 26, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everything was perfect!

Report a concern   April 26, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was so kind and put my mind at ease before surgery.

Report a concern   April 26, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone is so friendly!!

Report a concern   April 26, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Professional, courtious and comfortable and confident.

Report a concern   April 26, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

What I like about your services were that you were you were quick you are on time you were caring. You were very informative and that you took very good care of me. Your services were very professional and with a lot of patience questions were answered.

Report a concern   April 26, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Friendly and knowledgeable staff

Report a concern   April 26, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very caring and professional

Report a concern   April 25, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

All the nurses were super attentive and caring.

Report a concern   April 25, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Marquette and our night nursery nurse were amazing. Very personable. Everyone else was kind and very helpful in an unknown situation for us. Felt we were treated very well and taken care of.

Report a concern   April 25, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The customer service was very kind, nurses are super polite, clean hospital.

Report a concern   April 25, 2025 — Rated 7 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What could we do to improve?

Wait times

Report a concern   April 25, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Exceptional service. Patient focused. Transparency for the whole processes and protocols. Skilled, compassionate Surgeons, Physicians and Surgery team. Lobby ambiance and space for relatives or next of kin. Shout out to Nicole at reception. Kudos to Dr. Carlos Gaona, Dr. Haggard, Abby (PA), Cassandra (OR nurse), Tashi, Kevin. Overall, a very memorable and pleasant experience for me as a patient and my family. Thanks BSW.

Report a concern   April 25, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

I had a wonderful experience at this hospital. The facility is well-maintained and truly reflects their commitment to patient care. The staff was incredibly kind and attentive, which made all the difference in my visit. Highly recommend!

Report a concern   April 24, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The doctors and nurses are all amazing. Especially Dr. Hermann, Dr. Ashi, Dr. David Fong and nurses notably Rachel, Olivia, Priscilla, Shiny, Shayana (Shy) went above and beyond to help us. They are our angels.Several nurses met us and took care of us. I may have missed some names here, but every one of them are amazing!!

Report a concern   April 24, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

very efficient, friendly and professional

Report a concern   April 24, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Everyone we spoke to were friendly and showed concern for the issue that brought us there.

Report a concern   April 24, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Great staff and wonderful care.

Report a concern   April 24, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

They are very kind and patient

Report a concern   April 24, 2025 — Rated 8 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What could we do to improve?

Was told i'd get information to enter a portal to get the results of my blood tests. I did not get it. Had to email pre-op coordinator to request the information.

Report a concern   April 24, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was helpful and personnel

Report a concern   April 24, 2025 — Rated 8 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What could we do to improve?

Staff need to introduce themselves when starting shift.

Report a concern   April 24, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Professional staff, quick attention, cleanliness of ER

Report a concern   April 24, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The medical care staff was some of the best I could have ever hoped for. I didn’t know what to expect as I am a first time mom and had nerves going into labor/delivery but that was hands down the most positive experience we could have had simply due to the staff. Each nurse deserves a special thank you from us!

Report a concern   April 24, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Unbelievable service. No waiting. Great staff from check-in, nurse, doctor and check-out.

Report a concern   April 24, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Team of doctors and nurses are the best.

Report a concern   April 24, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

I felt very much cared for!

Report a concern   April 24, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The efficency of the process to get checked in and get the procedure done.

Report a concern   April 24, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Professional, friendly and courteous. Made sure we understood what each test was for and listened to our questions


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