based on 4123 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everyone was pleasant and professional, available to answer any questions I had. They were all efficient and seemed concerned about my welfare: if I was comfortable, did I need anything, did I have any questions, etc.
I would definitely recommend this facility if someone needed a referral.
Thank you!
Clean and neat facilities ER personnel is amazing, Drs and nurses are friendly and facilities are modern and easy access
The speedy check in and the staff, the nurses that took care of me were exceptional. The nurse that put in my IV was the best ever. I've had many IVs put in but none were as good as she was.
Exceptional treatment.
Keep up with the schedule or notify patients of any delays
Dr. was impersonal and lectured me on what er was for as if my reason for coming was not considered an emergency. I was angry and upset. I have been seen at this er for many years and never been talked to like that. Nurse assured me doctor was very nice. Be that as it may, doctor was rude and condescending. Her name is Dr. Adibi. Nurse Alex was efficient and kind.
Staff were all professional - everyone made you feel welcome and comfortable. Waiting room more like a hotel drawing room than clinical space. Gowns, footies and blankets all pre-warmed. Just a very comfortable experience.
Everyone I interacted with was so nice.
Everyone there was very nice and friendly and very professional
Great staff and competent surgeons. I had several small outpatient surgeries done at once and I awakened with no pain and feeling somewhat better than before the surgery
Kind and not condescending staff. Always willing to work with me on appointments
Speed, accommodations, and overall space of the facility. It didn’t feel like a sterile hospital, it felt more welcoming and inviting and spacious
All the employees were friendly and helpful.
very simple and straight forward.
I'm satisfied with their support!
The front desk staff were so warm and welcoming. Relaxed my nerves. The ER Physician and nurse were so kind. Just an all around great experience.
Absolute best quality of people around town. Professional, kind, from front desk to nurses to doctors.
Every person I encountered was very professional, caring and treated me with dignity.
Dislocated artificial hip. First ER Doc made two attempts to get it back in. Third Doctor came hours later.
I w,as there six hours writhing in pain and screaming. I’m sure the whole hospital heard me. Doctor number 3 refused to send me home with pain medication and didn’t believe me when I told him how it happened. I’m still in misery and yesterday called the ER again and the doctor I spoke to couldn’t believe I was sent home without pain meds. I’m now waiting for Dr Barrington’s staff to call me back. He’s in surgery today. The pain is so bad I’m crying 😢
We were seen right away and were able to leave in two hours. This included X-rays and CAT Scan. Everyone was extremely nice and very professional. Thank you to Dr. Kara and Nurse Matt for the excellent care.
Extremely knowledgable, friendly and kind.
Everything
Very friendly & on schedule
The whole experience far exceeded our expectations. Every single staff member we encountered were friendly and professional. All the nurses were absoltely amazing!! We truly felt they cared about us and our new little one! The food and room service staff were great. The housekeeping was on top of everything. I kept joking with my husband about where the spa was. We felt as comfortable as we could possibly be staying in a hosptial. I would highly recommend this hospital to any one. Thank you Baylor Scott & White Frisco for everything you did for us.
The receptionist was very efficient and friend.
She was also kind. Noticed I was walking toward the waiting area, she stood up, got a wheelchair and pushed me to a sofa.
It's my go to Urgent Care when I'm in Texas. Hardly ever a very long wait. PA's & staff are friendly & seems pretty knowledgeable.
Excellent service.
Only has an XRay machine? Low level Urgent Care facility. The staff is great. Except for the front desk who seemed to actively try to convince me to go somewhere else.
Everyone was so caring and nice. All were very knowlegable of my condition and treated me as soon as possible.
Everyone was kind and caring. Was given prompt
and good health care and treatment.
Great friendly and knowledgeable staff.