based on 4420 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly staff, very responsive to my needs. Was very happy as with all my surgeries with Dr. Royer.
This is a very important moment in my life. And I’m so glad that I can have my lifetime event at Frisco Baylor. I have to say EVERY SINGLE ONE from this hospital is so friendly, knowledgeable and working with passion. Special shout out to Brenda and Michael from labor and delivery, they are the BEST medical professionals I ever seen in my life. And many thanks to all the nurses from post partum. They helped me since the moment I entered the room. They answer my questions at 4am and provide professional support to all my requests. The food is AMAZING too. They have the best lactation consultants and the most patient nursing staff. Special shout out to Tina, Caitlyn, Shy, Latoya, Michele, Maria. If I plan to have a second child, I will definitely come back and stay at Frisco Baylor again.
very friendly and made you feel comfortable
Staff was polite and attentive.
The front desk and the medical staff are carrying and professional
Great experience for the birth of my son. This is my second child born at Baylor Frisco and we have enjoyed the service, hospitality, and care both times. Thank you.
Everyone treated me with courtesy and respect. Everyone from the person who first said hello to me to the last person who helped me to the car. I was kept informed of what to do and what to expect both before and during my procedure. I would never hesitate to go back if I needed this or a different procedure.
Very professional and thorough
Class, Caring, and intelligent Doctors & staff that are professionals
Everything! Professionalism, cleanliness, and bedside manner!!
Very friendly polite professional staff made me feel good about choosing the facility for my surgery. Thank you!!
Minimal wait time. Attentive and caring staff and doctors. Professionalism throughout.
Very good services nice people
Friendly greeting, knowledgable staff, treated well.
Warm, welcoming, friendly staff and environment.
Nurses and staff in pre op to recovery are exceptional. As were the admission staff. Prefer not to need a hospital but my experiences here, 3 have been exceptional.
Very professional and courteous!!!
I really liked the food and the excellent care taken by all the staff! Thank you
Loved the facility and the staff was amazing
I was well taken care of by all staff that I encountered
Very professional!! Kind and competent people!! Very caring and efficient!
Great hospital, staff, doctors and food!!!
Incredible, caring staff! Never been treated so well!
Excellent, fast and easy!
Staff was amazing!
My delivery was well managed and the room I stay at was organized and clean. Nurses and staff were helpful and provided the attention I needed during my stay. I enjoy my whole delivery process and was informed of the whole process by staff. Thanks for a wonderful experience. Would recommend to friends and family.
The strategic sharing of the details for each step/milestone of what could have easily been a chaotic mess and what a releif it was not, everything was well organized, thought out and shared.
Starting at the Docu-Sign and instructions then going to the preregistration call from Katy.
Arriving at the facility and watching a very organized young lady at the registration desk verify all the data, provide me and my wife with a cafeteria voucher and an appointment buzzer.
Next being professionaly lead to the preparation room by an AMAZING nurse named Tanner and being fully prepped for the procedure having all the details on documents explained to me prior to signing and genuinely his caring for mine as well as my wife's well being and comfort.
Then both Dr. Duraiswamy and the Anesthesiologist visited me separately, both ensuring I am ok and attending to any questions.
Finally rolling back to surgery and that was 10, 9, 8 and I was out... Im sure all the Doctors there are doing an amazing job, i didnt wake up during the procedure and just remember being woken up in the prep room for my departure. Two kind nurses attend to me, Summer and Kerrie, I think, sorry dont remember the name, she was one year on the team, and she wheeled my to the car. It was all an overall stellar experience. Thank you.
I did not feel valued or like my health mattered. The diagnoses was subpar and insufficient, and it sounded like the doctor was just making it up as he went, and on top of that I was sent home with a fever of 100.7 without any recourse they didn’t even offer me Tylenol. They didn’t offer any antibiotics in the hospital to try to reduce any type of infection they said I had and both, the nurse and the doctor fed off each other. I ended up at another hospital today with a fever of 103.7. However they actually took the time to care about me and sort through my medical situation and was nice. I will never return to this ER again!
The staff and doctors are always great. Tony (nurse) was Great and attentive. Dr Arai got to me quickly and made things happen quickly
Friendly staff. Time sensitive. Therapist knowledgeable & friendly.