based on 2371 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I made an initial appointment for a colonoscopy which I received notification for in the BSW Health portal. I had to change that appointment and never received an update or appointment reminders in the portal.
My wife received several reminders in the portal for her appointment at the McKinney location.
I don't understand why the system does not work the same for both locations. I do not believe it is a doctor's office issue because we both used Dr. Collins.
The people (check-in, nurses, etc.) were very nice at Frisco. And it was nice to provide a meal voucher for my wife when she was my driver.
Professional, responsive, very friendly. Great staff from the entrance door to the Doctor. These people are good at what they do.
Thank you for being there for me.
Friendly and welcoming service.
Walked in on a Sunday morning, greeted pleasantly and only one other person waiting. Was seen promptly and had my issue dealt with.
Prompt, FRIENDLY and treats you like you should be treated when feeling bad. This location was the reason why I switched over to Baylor for 100% of my care over 10 years ago.
Everyone was very professional and respectful. Care was great.
Convenient and friendly professionals
Friendliness and professionalism
The hospital is extremely nice & well taken care of, rooms are large, the staff is amazing & goes above & beyond. My daytime L&D nurse Anna Jensen ran around all day for me ensuring that my delivery experience went much quicker and easier than last time! She was not afraid to reach out to her more tenured colleagues for second opinions, and with that was able to treat my hemorrhaging fast before it turned more serious. I love that they have a nursery you can send your newborns to so that mom & dad can rest up before going home.
Receptionist welcomed attitude, clean and quiet area .
Excellent employees and explanation given about my medical condition.
The centre is very comfortable. I felt at ease. The receptionist is very friendly caring. The staff, the doctor is extremely knowledgeable and empathetic. All the tests were quickly done and the Dr amd the nurse explained so nicely all the symptoms and causes and the treatment. I felt relaxed at the urgent care
Thank you so much for being there for us.
Efficient and friendly.
Everything was wonderful! The staff was so nice and welcoming!
Attentive, caring service. All the caregivers explained everything and answered my questions comletely and patiently.
All of the staff, from registration to clinical and everyone in between were very caring. They made me feel at ease and that I was in good hands!
All if my care takers from the front desk to the Drs were absolutely the best. Nurse Charlotte and Emily were so kind and took care of everything I needed and made me feel so relaxed. Dr. Scott helped take the anxiousness away as-well with all his fun jokes! My Surgeon Jeremy Carrascos pre-surgery prayer really made the whole experience complete! Thank you for such an amazing group of people!
Good size, attentive service, classy interior, excellent doctors and nurses, great experience
Great treatment!
The kindness of all the staff, from the front desk, check in process nurses and doctors.
The really make you feel at ease
The hospital is up to date and the staff was very friendly
Everyone was amazing. I felt so taken care of and so cared for the whole time from arrival to departure. The nursing staff was amazing!!
I had worse experience ever with my anesthesia
team. I walked in to the hospital for giving birth to my baby boy and three days later left sitting on a wheelchair because of what they did with epidural injection.
So frustrating.
Professional personnel
The staff, the Dr. Hassel, the nurses were terrific. The site was very impressive too. Most important my surgery went well and I home recovering. Thank you all so very much.
First name removed P Last name removed
Very professional but extremely friendly.
Have always met my expectations for any medical need. Seen quickly so you are not wasting several hours waiting to see a doctor.
Everyone was so kind the facilities clean the service was prompt. The nurses and doctors were so caring.
1) do a Covid test, one was not ordered for me and I came home and tested positive for Covid. Upset stomach, diarrhea and tingling and chills can also be due to covid
2) provide a warm blanket as soon as the patient comes in.
The staff, especially reception and the nurse and doctor were friendly. That is the reason for the 6 rating. But, I am not happy that a basic diagnosis was overlooked.
Great hospital and top notch staff who are kind and caring to the patients. The nurses and staff in L&D are truly angels on earth. The newborn photographer was a little pushy and made us uncomfortable.
People were polite. Everything Was on time. Treated me with great care.