Baylor Scott & White Medical Center - Frisco
5601 Warren Parkway
Frisco
TX 75034
United States

Average rating: 9.6 out of 10 based on 2424 ratings.

What our patients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 10, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Fast professional and kind people helped me through every step of my procedure. If my pain flared, they brought heat pads until I could get meds. I preferred a certain IV location, they did it. Everyone answered my questions and engaged with me sincerely.
Good snacks and juice during post opp.
Wife says her experience as a visitor was excellent as well. Thanks to Hannah, Jill, Tamicka, Jean, Delani, and everyone I didn't get to meet who helped!

Report a concern   June 10, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The L&D nurses were all incredible. Especially Emely from night shift. She cared for me with so much patience, gentleness, empathy and compassion. She advocated for me when I couldn’t advocate for myself. She is a nurse I will never forget!

Report a concern   June 10, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was very friendly. I was a very difficult sick and everyone was very gracious and did their best.

Report a concern   June 10, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was nice and professional

Report a concern   June 10, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The staff was professional and friendly. Clean lobby and the start to end of my procedure went smooth.
The only topic to recommend is more registration staff. There was a line to check in them got the pagers then they also walk patients to the correct corridor and they are responsible for providing answers and statuses. Not enough of them and they were so busy.
Thank you!

Report a concern   June 10, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Friendly staff. Kept me informed before and after the procedure.

Report a concern   June 10, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The physicians were very attentive and had great bedside manner. The registration and check-in process was easy and smooth. Very efficient.

Report a concern   June 10, 2023 — Rated 5 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
How did we disappoint you and what can we do to make things right?

Few nurses I encountered were very rude and didn't help at all

Report a concern   June 10, 2023 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Timely, friendly, respectful, compassionate, competent

Report a concern   June 9, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The services from the front door and throughout my procedure everyone were personable, knowledgeable, and professional.

Report a concern   June 9, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Friendly and helpful staff at check in.

Report a concern   June 9, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was friendly and efficient. I received excellent care from beginning to end.

Report a concern   June 9, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

My baby was delivered here (he decided to come 2 days early before scheduled surgery) and from beginning to end I was well taken care of and attended to. Their food choices were not bad either. Labor and delivery unit was quiet and calm throughout my 2 day stay. Nurses were on time with giving me my pain meds after a c- section, rarely had to remind them. My stay was very comfortable and staff made it even better. Thanks for all your hard and dedicated work.

Report a concern   June 9, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Friendly professional staff. Each step of process was explained to me as we went

Report a concern   June 9, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

everyone from the front desk to all the nursing staff was so helpful and kept me informed about every thing

Report a concern   June 9, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

First class facility, customer service, and overall experience.

Report a concern   June 9, 2023 — Rated 8 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What could we do to improve?

Left in the same amount of pain as when I came in. Dr said I should feel better because my tests were normal.

Report a concern   June 8, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

lovely staff and very clean

Report a concern   June 8, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Efficient, friendly, knowledgeable professionals who do a great job

Report a concern   June 8, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Amazing nurses and staff for the labor and delivery! This was my 2nd time delivering at this hospital and like the 1st time, I had a great experience

Report a concern   June 8, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

You have wonderful staff! The nurses were amazing! We particularly loved Dawn who helped us through the entire labor and delivery journey!

Report a concern   June 8, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Clean fast efficient

Report a concern   June 8, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone is nice .. they explain what they are going to do

Report a concern   June 7, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

All of the staff members were very attentive and helpful.

Report a concern   June 7, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Expensive to be taken care of in this medical center. Very clean and caring

Report a concern   June 7, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Nurses were very caring and pleasant. Things ran on time and facilities where clean and efficient.

Report a concern   June 7, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Amazing

Report a concern   June 7, 2023 — Rated 0 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
How did we disappoint you and what can we do to make things right?

Labor and delivery department is very good but postpartum experience was bad. Lactation consultant on first day of stay was rude and not helpful at all. We reported the same in hospital as well. Very disappointed with the service and would not recommend it to any one.

Report a concern   June 7, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone who worked there was so friendly and tool great care of me

Report a concern   June 7, 2023 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Good overall experience. Very nice hospital room. Staff were attentive.


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