based on 8637 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The hospital facilities look clean, people are friendly. Nurses are helpful. Thank you for your services
Very friendly & courteous.
I loved the nurse, First name removed Lynn, and Dr.
Lee was very good.. I loved the happy environment! And everyone
was so nice.
The nurse was very nice and very informative. The doctor was distant only came in the room a couple minutes. The x-ray tech seemed a bit irritated and in a rush. The receptionist was really friendly!
Everything, the check in process was well run. All the staff was amazing, professional, kind and patience.
Prompt attention, professional atmosphere and care, clean facility.
Professional
Professional and compassionate.
Fast , efficient, friendly and professional
Great service!
The facility is great but the staff and the nurses are incredible, caring and kind!
Friendly and very knowledgeable! Prompt service!!
staff was helpful, informed, friendly
The hospital gave me somebody else's discharge papers. I just hope that my papers with my personal information was not given to someone else. When asked, the hospital asked me to shred the papers.
Also post op care was horrible, the first nurse kept pushing me to use the restroom and stood there forcing me to pee. The second nurse was really nice and allowed me the time to recover but I had a really bad experience here.
Everyone and everything went better than expected. We received friendly people and very speedy service.
Felt like I was in and out in no time!!
Excellent service. Undoubtedly they have the best doctors and nurses. Their food menu’s are like 5 star hotel. Excellent.
Made you feel comfortable
Close to my home.
Professional, courteous staff.
Good communication with Dr Lee. Very caring and a good communicator.
Quick in and out.
The people are very professional and very personable. I have always been pleased when have needed their services. I would definitely recommend Urgent Care at the Star!
We loved our experience and care ever since we stepped foot into the hospital. We had amazing care from the nurses and staff. Dr.Bailey and her surgery staff was amazing throughout the whole experience. Our postpartum experience was amazing with nice and attentive nurses all day and night long. The food was tasty and delicious as well as having the nourishment room. Thank you Baylor Frisco for making our second baby experience nothing but amazing.
Lovely people, nice customer service, awesome Dr, very professional, Glad I was there.
Quick to get into a room. Docs and nurses listen to your needs and take care of what needs to be done.
Stop calling to remind me about my copay! I thought patient care came first, not 3 reminders to remember to bring my wallet!:
Friendly, competent health team, clean environment.
Friendly staff I was able to get in a have my procedure in a timely manner.
Excellent service
Very nice facility, staff very helpful, nurses and medical personnel very friendly and helpful.
Everyone calmed my nerves for this test. The nurses are wonderful.
All personnel were friendly and informative. My procedure was on time ~ if fact a bit early! The nurses made me feel very comfortable. They afforded me privacy for undressing and dressing which I greatly appreciated.
Friendly and compassionate staff. Took good care of my friend who was waiting for me. She has a nice place to wait.
Very patient focused and responsive to a person.