based on 1637 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
First class services
Had no complains , all good .
fast, efficient, clean space
Efficiency, politeness, thorough,
Shorter wait time
From the moment I arrived at the front door. The environment was very welcoming, and professional. Nicole got me checked in with a pleasant smile and great attitude. I would like to recognize the following:
Dr. Burleson
Dr. Haggard
Tanner
Rachel
Anna
I have been a patient of Dr. Burleson for several years and I trust him completely. He and Dr. Haggard make a good team. In addition, I would like to recognize Tanner. During pre-op, he sat down with me and answered all my questions, and did a very professional job preparing me for my procedure. I would also like to recognize Anna and Rachel. They were there for me during recovery. Rachel also provided materials to my daughter who had come to pick me up.
The entire process was uneventful, which may sound less than impressive. However, when, at a hospital, you expect things to go well, and therefore without any events.
Please recognize each of these individuals on my behalf.
Very impressed across the board. From the initial intake at the front desk (Hannah), to the prep nurse (Tanner) to the charge nurse (Jean) I was very pleased with all levels of service and expertise. It's clear why this location has been successful.
Excellent service and they took very good care of me.
I need to say special thanks to nurses each and everyone 🙏💞😌.
They are so kind and friendly.
First name removed
Everyone was super nice and caring. They took amazing care of me
Nurses are the best I have ever seen and I have seen a lot unfortunately. The most efficient hospital I have been in, I would highly recommend you use Physicians with privileges there, you will be glad you did.
No waiting. Attentive staff
Super friendly, professional, nearby, beautiful facility
I am so grateful for my doctor and all the medical team and all the nurses, anesthesiologist and ALL the staff that attended me at the Baylor center in Frisco. You were beyond all my expectations.
You make me feel so comfortable and I'm feeling super great, I can't believe I have a surgery just a few hours ago, and I can walk, stand, and I am in a wonderful mood.
I still have to be on recovery to see how successful this procedure went, but I'm so positive about it.
Thank you thank you thank you
Eternally grateful.
Fast, no wait, great service!
Friendly staff
Everyone at Baylor Scott and White was very professional, courteous and friendly. I was very well taken care of and my surgery was on time and everything went well. I could not ask for a better experience.
Quick. Friendly.
I always get in fast. It’s never a long wait to be seen/treated.Professional and courteous staff too.
Great employees and facility
Took my son with chest pain. Dr Lee didnt even bothered to make Basic EKG or echo. He was discharged with Z pack only i brougth him home with chest pain all nigth.i took him to a different ER later on.the approach was different i live Near presby Plano hospital but decided to drive 20 more minutes to Baylor Frisco ER very poor service
Prompt, attentive service! Educate efficient employees produce confidence in abilities to provide great health care to patients.
Everyone was very nice and there wasn't a lot of waiting. Procedure went well. My complaint is that the recovery room nurses were ready for me to go home and since I was the last one in there I understand.
It was not my fault that I had a late surgery or that I was vomiting and in pain in recovery. I feel like they should have just admitted me so they could go home. Another hospital I was in 10 days prior for my first stent, made me stay over night after putting in a stent with no vomiting.
I had the stent removal and 2 additional procedures on 4/11 at your facility and had more recovery issues. Also no one continued to monitor my vitals even though my oxygen levels were setting off the alarm every time I dozed off. Seems like a lot of inconsistency between different hospitals.
Close and professional
Staff friendly and caring
Wonderful experience. Everyone in surgical center was so nice & compassionate.
Amount of wait time before surgery. Called to come in early and surgery began and hour after scheduled time
The nurse Brittney was a great help and explained every step of my visit.
The first nurse that was in the room was very rude and short. The second nurse, penny was very kind.
All the Dr’s and all the nurses were great :)
Quick response and assessment, informed diagnosis, available take home diagnosis explanation. All highly professional.
Nurses were amazing. Anesthesiologist was amazing as well. Everyone was so nice and cared about me as a patient.