Baylor Scott & White Medical Center - Frisco
5601 Warren Parkway
Frisco
TX 75034
United States

Average rating: 9.7 out of 10 based on 8361 ratings.

What our patients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 22, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everything. The staff, nurses, doctors, everyone is so nice and the food is amazing.

Report a concern   April 22, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Everybody was amazing! I went to the wrong kind of hospital and they still saw me and helped me!! I'm new from the state of Maine and went to Texas hospital first and they were so mean to me that I had to check myself out and leave and you guys went and took care of me from their mess up and gave me medicine for my infection that they gave me in my arm and it was just a wonderful place with wonderful people! Thank you !!!

Report a concern   April 22, 2023 — Rated 7 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What could we do to improve?

Too many marketing calls coming through to patients. I couldn’t get a good rest after delivering my baby due to the incessant calls I was receiving for one promotional offer or the other. This was extremely frustrating…. Other than that, it was a decent experience and the staff were quite friendly, warm and professional.

Report a concern   April 22, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone there were professional, courteous, and welcoming. I felt like I was getting the best care from everybody there.

Report a concern   April 22, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was organized, nice and efficient. The process was extremely smooth and everyone made me feel at ease before and after my surgury.

Report a concern   April 22, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

From when I first walked in I was greeted with a smile an comfort
The entrance was beautiful along with the waiting area
Megan my pre op nurse was amazing and so very nice and friendly. I felt I was in good hands from the start. Thank you Megan
Carly my OR nurse was amazing as well, although I didn’t get to see her for very long. Thank you Carly
Neomi my recovery nurse was amazing and very tentative to my recovery and very helpful and kind. Thank you Neomi

Thank you to everyone for such an amazing job in patient health care and safety and care with a smile

Report a concern   April 22, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Clean facilities kind staff quick service

Report a concern   April 22, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very organized.

Report a concern   April 22, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

The staff is anazing, caring and helping parients you can tell is why they are there

Report a concern   April 21, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Friendly from the moment I walked in, quick to help me, answered all my questions , cared about my well being, and had good conversations with staff who all assisted me during my visit. They were awesome and made me feel better and welcome

Report a concern   April 21, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

I like all the staff

Report a concern   April 21, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Great service and care

Report a concern   April 21, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

The entire staff was extremely courteous, helpful and very concerning. Mere words cannot express my sincere gratitude for the level of service I received. 100 Stars!

Report a concern   April 21, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

The ladies at the front desk and the nurses were so incredibly sweet and kind. So grateful to them for my experience yesterday.

Report a concern   April 21, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Great staff. Very attentive and timely.

Report a concern   April 21, 2023 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Nurses and doctors all very friendly

Report a concern   April 21, 2023 — Rated 3 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
How did we disappoint you and what can we do to make things right?

Did not like anesthesiologist

Report a concern   April 21, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everything, the commitment, the care, the location and easy access for appointments and viewing results!

Report a concern   April 21, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

My experience was very good except for the long wait. I was told that my doctor’s office had booked a very full schedule for him. I was very cold in recovery and appreciated the extra efforts to warm me up with the warm air blower. All staff were great!

Report a concern   April 20, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Wonderful staff! I was treated well. I was treated in a timely fashion.

Report a concern   April 20, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Great experience and will come here again!

Report a concern   April 20, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Quick, friendly and professional

Report a concern   April 20, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very pleasant people work there. And know what they are doing!
Surgical staff that wirk for Hospital top notch. Not one complaint.

Report a concern   April 20, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Friendly and efficient.

Report a concern   April 20, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

From the two people at the check-in desk to the nurse , who took me to my room, and the doctor that treated me the service and treatment were exemplary

Report a concern   April 20, 2023 — Rated 2 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
How did we disappoint you and what can we do to make things right?

When we got here, they told us they were not associated with BSW and therefore could not access my records. We left without being helped.

Report a concern   April 19, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

I like very much

Report a concern   April 19, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The staff and the facility were excellent.

Report a concern   April 19, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Fast and quality service provided.

Report a concern   April 19, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The hospital was beautiful and very clean. The staff was extremely helpful and friendly. VERY nice facility!


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