based on 1661 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Horrible service
Overall.
Facility not “ connected “ to all other BSW facilities. Providers not familiar with protocols for handling a patient who has just had bypass surgery. Didn’t listen to patient description of what happened . Took 2 hrs to get an x ray result . 6 staff members literally sitting around doing nothing . Dr on duty not identified with any credentials displayed ( no name tag ). Discharged with direction to take ibuprofen when that is not allowed for post bypass care/ patient in blood thinners. Zero relief solutions offered… patient already taking significant pain meds but it wasn’t taking away pain for the knee injury we came to the ER for … just said ice, elevate & continue taking current meds.
Really uncaring & ineffective 4 hrs in this ER.
The people
Everyone works as a team
Excellent doctors, nurses, and staff. Everyone was extremely helpful and friendly. I have never been in a nicer place. Cleanliness and facilities were perfect. My wife and I were comfortable wherever we were.
Great staff
Labour and delivery
Very fast and sufficient. Great service
Very professional service. Thank you.
Intelligent, efficient and caring staff.
Fast convenient
Friendly and prompt.
Vary good respectful and professional. Was surprised not to get a follow up call the next day after surgery to check on. Again nurses and staff great
The professionlism and courteousy.
Every person along the way was so friendly and helpful. From the reception desk to the OR, I felt valued.
Best labor and postpartum nurses. They make the process very easy.
All the staff are friendly, and professional and helpful. The building is beautiful and looks like a five star hotel.
Great service and very nice personnel
Having never had surgery before (knee) I was very nervous. The staff and nurses were fantastic.
I would give a 10 but several times they stated someone would call and check on me after surgery, even confirmed my number several times, but they never did, and I was in such bad pain 36hrs after and no sleep for nearly 3days I thought something was wrong..
I also was not happy with antitheologies. He came in right before the surgery and asked if I took Tylenol last night and this morning I said no, you didn't tell me that. He said yes I did, twice. at the beginning of the conversion and end. I had him on speaker so my wife could hear as well, he did not tell me that, just said don't take anything in the morning. And it sounded like he was eating while on the phone the night before. so now I'm totally fracked 10 mins before surgery they he has be take the Tylenol with a sip of water minutes before.
No long wait. Care of nurse Jamie and the care received from Dr. Kara was good. Service from young lady at RR CHECK IN was great and warm.
Helpful & kind staff. They explained everything to me, and made me feel comfortable before and after my surgery. Great experience.
Reception staff more attentive to patients instead of carrying on conversations with other employees
Friendly and efficient.
Excellent
Staff is friendly & caring.
Trato amable, rapidez en la atención, muy profesionales, limpieza del hospital
Wonderful doctors and nurses! They took great care of me as a patient.
I was very sick they checked me for Covid and flu. I do have the flu. They gave me the Tamiflu package and some for my cough, but NO ANTIOBIOTIC,s like the Z Pack. I went My Dr today, got a steroid shot, a powerful antibiotic shot for Bronchitis. And a Zpack.
The efficiency and the personal one-on-one care that I received from the moment I came in the door until I was discharged and taken to my car. I have no complaints about anything or anyone who dealt with me. This is one of many trips I have made to this Hospital since 2004 all for day surgery type things.