based on 8811 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very organized operation.
Amazing labor and delivery team, clean and comfortable facilities
Well, I am upset that the day before my procedure they expect atleast 80 % of payment after insurance. That is crazy I was angry and wil never go back. People dont have thousands of dollars or credit cards to pay this, maybe give them 1 week then other payment options besides care credit.
Short wait time , good care. I’m getting better.
My husband and I really appreciated that the nursery and nurses came to visit our room at the same time. I felt more rested not being interrupted all the time. The staff is very attentive and took good care of us. The food is also fabulous!
Very kind employees!
Convenient…. Customer Servicr..,, Friendly Staff
I was pleased with all the personnel I came in contact with before and during my stay. All were friendly and professional.
However, the women at the sign in desk is the first person you meet coming into the hospital. While signing me in, she repeatedly yawned and asked me to repeat my answers to her questions. It easy very unprofessional.
Better rooms for post op
September 23, 2023 — by
Baylor Scott & White Medical Center - Frisco Emergency Room
The ED physician that saw me misdiagnosed me for a UTI and sent me home with UTI medication even though none of my labs showed I had a UTI. I was seen at another ED and was diagnosed with an ovarian cyst.
September 23, 2023 — by
Baylor Scott & White Medical Center - Frisco Emergency Room
Best ER service ever received in 58 years. Friendly caring attentive staff
Thank you. I was out of town and made this much easier on me
September 22, 2023 — by
Baylor Scott & White Medical Center - Frisco Emergency Room
I was waiting to be released or told that it was ok to leave out after the nurse gave me my prescription and told me I was ok but I was left in the room waiting on the other nurse to recheck my blood pressure like she said but she never returned.
Staff very efficient and attentive
September 22, 2023 — by
Baylor Scott & White Medical Center - Frisco Emergency Room
Professional friendly and thorough
Clean facilities, friendly and knowledgeable staff
From Check-in to check-out, we were treated with friendly efficiency. My out-patient experience went off without a hitch. I appreciate the care I got there.
Everything from start to the finish . Excellent service and very friendly staff .
September 22, 2023 — by
Baylor Scott & White Medical Center - Frisco Emergency Room
The best and most professional ER. I was very sick with covid and they took me right in and got me with a doctor. Thank you for taking care of me. I was very sick and very scared. All staff and nurses were so caring.
The staff was all so amazing and helpful!
September 21, 2023 — by
Baylor Scott & White Medical Center - Frisco Emergency Room
You guys didn't numb me good I felt all the pain
Everyone was so nice, helpful, & d so i informative about everything. I had complete faith in the team that did my pre op & my procedure!
Friendly and caring
Courtesy,
How quickly I was seen.
Penny (RN) and Gail (PA or NP) were wonderful.
The treatment prescribed has been helping me get better
Convenient, professional, caring!
everything! it’s always a great experience
I was released without having passed a bowel movement after a C-section. Felt like I got kicked out so the hospital can have their room back, which put a big minus to the whole experience.
September 18, 2023 — by
Baylor Scott & White Medical Center - Frisco Emergency Room
No long wait time
Friendly staff
Staff(nurses) was really good and were very nice . They were available next min after a call. Also I would like to recognize nursery team they did outstanding job treating my baby.
The attention to the patient, the friendliness of the staff! The professionalism of all medical staff!
Amazing experience delivering here! Amazing nurses and staff.