Baylor Scott & White Medical Center - Frisco
5601 Warren Parkway
Frisco
TX 75034
United States

Average rating: 9.4 out of 10 based on 1633 ratings.

What our patients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 28, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Friendly and competent team provided superior services.

Report a concern   January 28, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Every thing was very good

Report a concern   January 28, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Our nurse was caring, positive and made me feel better with his love of nursing. All I met in the er were caring and informative.

Report a concern   January 28, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was so nice and very professional. I appreciate the care I received.

Report a concern   January 28, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Excellent care from all that took part in my procedure

Report a concern   January 28, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The entire staff from checking in to pre-op to surgical, radiology and Recovery staff was very compassionate and friendly making me very comfortable in their care. All the doctors and nurses were very professional and caring.

Report a concern   January 28, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Friendly, competent staff

Report a concern   January 28, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Friendly, caring employees and beautiful facility. I truly felt like the employees cared to make me comfortables and wanted me to have a good experience. (This was everyone from the front desk to the doctors.)

Report a concern   January 28, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Competent, friendly gentle

Report a concern   January 28, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Warm, caring and professional staff. Very nice, clean facility.

Report a concern   January 28, 2024 — Rated 3 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
How did we disappoint you and what can we do to make things right?

My sickness was downplayed

Report a concern   January 28, 2024 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Availability and active presence of nurse and other needed staff to help speedy recovery and also in feeding the baby.

Report a concern   January 27, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Efficient and pleasant personnel.

Report a concern   January 27, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Overall the procedure went as expected but the folks at this facility made the experience less of a task. I wouldn't say the procedure was enjoyable but the staff made us feel comfortable and made everything less of a burden which gave us a sense of confidence that everything was routine.

Report a concern   January 27, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was very friendly and helpful. They answered all my questions and made sure I felt comfortable.

Report a concern   January 27, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

EVERYTHING! Great Dr's. Great Services, & I don't need to worry about anything...

Report a concern   January 26, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Everyone was very attentive when I came to the emergency room. They took great care of me, administered the appropriate tests and walked me through all the procedures. It was very reassuring to have them handle my medical issue.

Report a concern   January 26, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Nice people.

Report a concern   January 26, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Dr. Fa and Heather are the best!

Report a concern   January 26, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone there was so nice and knowledgeable and made our stay the most comfortable!

Report a concern   January 26, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Professional, efficient and friendly

Report a concern   January 26, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The staff was amazing, food was great. I was happy with my experience in every way

Report a concern   January 25, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Great team of caring and professional staff

Report a concern   January 25, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Reassuring friendliness and concern.

Report a concern   January 25, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Patient care and kindness throughout the entire procedure.

Report a concern   January 25, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The ease of check-in, the friendly staff and comfortable waiting area.

Report a concern   January 25, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Very Professional and attentive

Report a concern   January 25, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Reception area

Report a concern   January 24, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

They do a great job from the moment you walk in to the time you walk out.

Report a concern   January 24, 2024 — Rated 8 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What could we do to improve?

When I call to make an appointment, the lady that answered told me, just walk in, I asked the wait time and she couldn’t tell me as I asked also how many persons where waiting and she couldn’t respond that either .
I arrived 15 minutes after the call and no waiting at all , I was the only one there.
Maybe a little bit more of info from the front desk to the patient calling will be great as a waiting list thru the portal or phone
Thanks


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