based on 2572 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
nice people easy to get around.
Helpful
Friendly and caring
Very organized and well run. Friendly staff. Good experience
Everyone was super nice and helpful.
Prompt, friendly, and professional
Everyone from beginning to end of visit were very personable and helpful.
Excellent care but was very specific about don’t text or send me emails….just couldn’t help yourself???
Wonderful facility and staff.
Everyone is caring, organized, and do everything they can to make you feel comfortable! I have always had excellent care at Baylor Scott & White
Very friendly and helpful staff. Short wait time.
Everyone was kind and helpful
Quality, efficient and caring professionals
Super fast and very professional. Everyone was so nice
All the staff was amazing.
1) You are not BSW unless your systems are integrated with BSW. It is just marketing deception.
2) I filled out your pre-registration form and when I got there, they ignored the data and asked me the same questions.
3) No where on the pre-registration form did you asked for a list of medications. Nor did you tell me to bring a list of them. I could not remember one of my heart meds, which the RN told me could impact the anesthesiologist, which could impact my outcome.
4) When I questioned the RN on why I was not told about my meds list, she immediately blamed my GI doctor.
Bedside manner
Everything!!
I came for labour and delivery.. I was in Baylor for 3 nights and 3 days. Anna Clarie was the nurse who took care of me on Oct 21 st during labour, she was excellent. Really loved her service. Once my Baby girl was born baby nurse Maddie, Cristina took very good care of her. After my labour Nurse Jenny helped me with my recovery. All of them were excellent well learned, helpful empathetic.
There were other nurse who helped us out... Housekeeping was also excellent. They worked round the clock.
Thank you so much for my Baby girl ...
Great staff and great facility. We appreciate you and all of you did for my wife and my new baby girl.
The facility was clean and bright with plenty of sitting places in the waiting area. The check in process was mostly organized and prompt.
They know how to treat people the nurses are the best I've ever experienced my surgeon was kind patient and provided excellent service
great services very nice and helpful staff
Excellent staff!!!!
Everything
Very efficient and quick.
All the staff were very kind and helpful. The doctor and nursing staff were understanding, knowledgeable, and professional. The facilities are clean and well maintained.
Very courteous and friendly.
I have delivered 2 babies in Baylor frisco. In 2022 when i delivered the baby the quality of service was excellent but this time i felt it was degraded.
The staff was incredible and helpful, I got so much support and everything was thoroughly explained to me.
Smooth process.