based on 8312 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
L&D department is great, totally recommend
Friendly people. Good surgeon
Efficient
The nurses were very friendly and helpful and took good care of my baby and I. The food was really good too!
I would have picked "0" as my rating, but the service provided by the provider was good, and I will at least give some credit to that. However, the fees charged were unexpected, excessive, and misleading. The lady at front desk stated the facility charges different than typical other Urgent Care facilities, as there is separate billing for facility/visit, lab work, and provider. However, she did not state the charges will come through as Emergency Room charges and rates, instead of Urgent Care rates. I've had a visit to another hospital related Urgent Care in last 6 months, and even with additional services, was billed less than $250 after insurance adjustments. I have always liked staying within the BSW family, but based on these extreme charges and seemingly deceptive methods, I could not recommend this facility and I am utterly disappointed with these business practices.
Staff was very professional and attentive. We were well taken care of.
Easy check-in process and the staff was very friendly and answered any questions I had. I also liked that my wife didn't have to stay with me for the day. The process to call my ride when I was ready was fantastic and gave us much more flexibility and it was very much appreciated.
Amazing service for an ER event!
Everybody was very friendly and helpful. Appointment was handled on time.
It was a great experience ..Thanks to All the doctors/nurses and supporting staff
1. fast
2. not crowded
3. app is very good
4. billing has been straight forward
5. works well with my insurance
Friendly, very efficient, organized, very clean are very important for me and I’m proud Baylor has a Hospital close to me.
Just that I was talked to like I was not supposed to have come there and talked down to by the male nurse .
Great
An all around great experience! From front desk to recovery room, everyone went above
and beyond making sure I was comfortable and questions answered. The staff was kind,
considerate, professional, and skilled.
Thank you, BSW, for obviously putting extra emphasis on "Standard of Care", which
unfortunately, I have found to be lacking at other facilities.
fast , easy, very efficient
knowledgable professional staff,
Front desk check in staff was great and Nurse Tanner was fantastic.
The check-in and wait were all easy and reasonable. Everyone was nice & understanding.
Everyone was so attentive
Quick and great experience! Was taken back quickly and my issue was addressed in a timely manner.
Great staff! Only wish my records were on my BSW portal so follow up with other doctors was seamless. Thank you for taking care of me!
Great
All services are best. Nurses, Doctors are very helpful and good. Food is also delicious.
They were very gentle & nice. And they figured out the problem.
However, every time a family member would go in the hall to request information (or even just water) every nurse/doctor was engaged in a group conversation - they must have been telling jokes because there was a lot of laughter!
I’ve been to this ER a few times. It seems to be going downhill. Being that inattentive to a patient and/or their family is not good.
Granted, I’m not a Dr., but why would you send someone with a badly broken bone and a 10/10 pain level home? I had to be escorted by ambulance to a different ER less than 12hrs later.
Disappointed in you, Baylor Frisco ER!
Staff is absolutely amazing! Just like my last birth everyone was very attentive and super helpful, they are caring and really listen to your needs as a patient and a Mother. Whether that be first time, second, etc . Suzanne the Nursery Nurse was an absolute doll and I’m so thankful for her. Winnie and Latoya, I believe was her name, the lactation consultants, were SO informative and educated me on many things I was not aware of even as a second time breastfeeding Momma.
receptionist and lovely area decor, love the fireplace
The stuff and the facilities are great!
The doctor acted as though he was scared to touch me. He came in asked me what was wrong didn't touch me barely even came all the way in the room. He didn't look in my mouth, eyes , ears NOTHING!
I had a very pleasant experience. Everything is updated, and very nice and clean. Shout out to Christina in pre-op, Dan and Brandon in PACU phase 1, and Kristy in phase 2. And to the whole OR team! They kept my husband up to date and worked hard to control my pain immediately post-op.
Professional and efficient