based on 2416 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like the feel of the lobby, so calming
Great hospital
Everyone was caring and attentive to me.
No waiting time. Front desk very welcoming and shows that they do care. I had the best nurses to take care of me. Imaging was quick and very caring. Dr very professional and kind.
Able to get quick care.
Attentive caregivers and smooth process
Very professional, kept us informed
It was very clean the worker was so nice and kin
Fast and efficient.
Injured top incisors with a LMA. If necessary provide payment for further dental treatment to rectify.
This is my 3rd time to use this facility. Everyone from check in clerks , other attendands and medical staff including my doctor and other surgical staff is so kind, caring and friendly. All truly care about the patient.
Very nice very safe !
I like the way they threat me coming in and the whole time there
Very professional, nice accommodations
Beautiful facility, professional and solicitous staff
Everything !!! All was perfect from begining to end.
Very nice hospital and the staff was very courteous
The staff was very pleasant and helpful they took the time to answer questions, and everyone seemed to love there jobs.
Thank you very much
From checking in to getting out, everyone was extremely nice and helpful throughout the whole process to myself and my wife. Thank Y’all for that. It helps a lot when you’re stressed out like I was.
This is my third surgery here. The staff is so friendly, calming, and experienced. They explain everything in detail before they do it. They take great care of their patients.
I experienced extreme thirst and a severe headache after my minor surgery. I requested IV saline for rehydration, but my request was denied because they claimed it was out of stock.
Competency, professionalism, and friendliness
My team in pre-partum and labor and delivery were great! Ms. Carla, Ms. Jennifer (the black one) and Allie were the best in taking care of me from the time I was admitted to the time I had my baby! As well as the NICU nurses Ms. Wanda, Trish and Tracey who took care of my baby most of the time were also great in helping us, educating us on how to properly take care and do things a certain way for our preemie! Even the post partum team allowed me to stay an extra day after they discharged me because I was so sad about having to leave without my baby since she had to be in the NICU for a week. I would recommend Baylor Frisco, the L&D team as well as my doctor Dr. Jon T. Ricks to anyone!!
Taken care of extremely well from the front desk personnel throughout our visit. And Dr Lee that was our attending doctor, listened to us and responded with care & concern. Exceptional!!
Employees are very professional and efficient. They explained everything step by step and were very courteous.
Very efficient!!! Very fast help!!! Muck appreciated!!!
We got in quick and saw a doctor quickly.
Earnest won the gold star award! He was so kind and informative. I didn't know what was going on and his presence and demeanor kept me calm. I felt that he was on top of things and so kind the whole time. Dr. Lee was great, too. And despite a weekend emergency, the staff and those on call were so kind and efficient. If I had to spend the day in the ER, I can't imagine a place that would have taken better care of me. Thank you!
The nursing staff in labor and delivery are excellent. I delivered my 3rd baby at Baylor Frisco because of this excellent level of care. Annabelle and Heather were there for me during my labor, and Tammy was there for me during postpartum. Annabelle and Heather made me a promise that everything would be done to get my baby here safely, and that they would do everything they could so I wouldn’t need a C-section. As a high risk maternal patient, their actions lived up to their words, and it meant the world to me. Tammy was kind and caring and took great care of me. Even the nursery staff are excellent. Thank you Baylor, I wish every hospital treated their patients this way. Proud to be a Baylor baby myself, and also have 3 out of 4 of my babies with Baylor.
Very attentive and polite to the patient and to their family member. Calm, efficient medical care. Warm, friendly, quiet confidence displayed by all the staff. Very clean and modern facilities. Waiting room looked like a luxury hotel lobby. Patient was well cared for before, during and after day patient surgery. Check-in was easy too. I felt safe.