Customer Testimonials

Customer service was amazing, Jasper was so great to deal with Highly recommend West Point Cycles in Kerrisdale.

The sales rep was very friendly on the phone and also in person- personable, patient.

I was looking for a random SRAM battery. Jasper answered the phone and quickly found and held the item for me. I’m grateful for the convenient location and friendly service

Really great service with a smile. Turnaround faster than expected.

Friendly, very supportive and get the job done!

Great service, quick turnaround, very competent staff and good value. I never even think twice about going anywhere else.

Thanks, had the wheel and front derailleur I needed in stk

Please, as promised and for my records/warranty, send the receipt for my Smith bike helmet bought at your w10 store this afternoon: Email address removed

Friendly, non pressure, good bike mechanic

Very good service. Helpful and knowledgeable staff

Great products and most knowledgeable staff in town!

The service writer who checked my bike for a minor shifting problem was friendly & knowledgeable. My bike was booked in (Fri.) and promised for later Tues, it was done & ready to be picked up Sat at noon.

Close by and will look at service issues when I drop in. Good selection and high quality bike repairs.

You have pretty much everything needed when it comes to cycling. Staff is awesome too!

Staff are really friendly and knowledgeable.

Please read my Google review. Always happy with the service that any of our bikes get there.

very friendly helpful staff and great product knowledge.
fast reliable service

Best staff ever

Great product knowledge and exceptional customer service.

Friendly, helpful, knowledgeable

Everyone there is always personable. There is a wide selection of products in the shop but you are also quick to order something specific when I needed it.

The job was done fast, on time and a fair price. Very helpful and friendly staff

Attentive and quick service.
Have been going there for years!

Great customer service

Service excellent as always but especially Fiona at Main for calling around to the other shops for my seized brake bolt. And Bob for service and James for taking care of my issue right away at Kerrisdale.

knowledgeable support and prompt service

WPC always has the parts I need or can get them quick at a good price

Trek products are very good and have an excellent reputation. The service is what makes West Point stand out; over the last 25+ years, I have always had excellent service from the staff, who go to great lengths to make sure I have the right accessory, gear, or parts. They help in searching the market place for the best products available. Oh and did I say friendly, always a feeling of family when at West Point. They always have your back.

Thanks to all at West Point Cycles.

Good selection of products. Good brands. Personable service.

The staff at West Point Cycles are professional and knowledgable. I certainly recommend them.