Customer Testimonials

Friendly knowledgeable service.

5 star

Always great service

Their bike service makes it feel brad new! I will be back!

We have received excellent customer service from Main Street, West 10th and the store in Kerrisdale. Our purchase order was coordinated well between all 3 stores. Bob at Kerridale is kind, knowledgeable and service oriented. There is never the hard sell - they try to help. Bob told me they are trying to be the neighbourhood bike store, and I think they have achieved that goal. I have no hesitation in recommending them to our friends. In fact, I had such a good experience that I am actively promoting them to my friends.

Your team is great with getting the job done and communicating.

Very good service.

I just had my bike at West Point Cycles for a service. The staff are knowledgeable and professional. My bike rides like new. As someone who rides approximately 20 km every day, I want a place to go when repairs are needed. West Point Cycles is that place. I highly recommend them.

Knowledgeable staff.

I bought my first bike there years ago and have always been impressed with their service on that bike and subsequent bikes. They (almost) always figure out hard to diagnose problems on the first attempt. Service prices are reasonable and staff is friendly and knowledgeable.

Glad to see you're finally answering your phone in kerrisdale. Saves me and many other that live farther away a trip to your store for nothing if there's something not in stock as we can now check over the phone.

Friendly staff

Prompt attention when I arrived at the store. A very kind knowledgeable young man was very helpful.

Bob was a great service representative. My book looks great and I am excited to ride it.

Excellent customer and bike service and great products.

John was knowledgeable and very helpful.

If you advertise a black Fri. sale then your bikes should be on sale for you are bike store.do

The staff

The service I always receive is very good.
Nothing is too much trouble.
They take their time to explain the problem and the solutions.
Thank you Bob and James at the Kerrisdale store.

Great service! Thank you.

knowledgeable and friendly; didn't try to sell me on more than I need

It was easy. We didn't have to book an appointment. We just rode the bikes there. We got an immediate diagnosis of what needed to be done and how much it was going to cost. We were given a date when it would be done and it was accurate.

I like that the shop is close to me and the staff are friendly and helpful

Quick, no-nonsense, helpful.

Neighbourhood location
Reliable service
Good quality products

Friendly service!! Very helpful. Products are appropriately priced and good quality

Excellent service and knowledge

Knowledgable, friendly staff who always make me feel special as a customer. The slecetion is fantastic, and there's always lots of laughter happening too - it's a great place to hang out

Courteous. Work done well. Convenient location for Kerrisdale residents.

Great service

Friendly and in my neighborhood.