Customer Testimonials

I’ve only experienced quality products and service! Sarah, and the staff exude a neighbourhood friendly mannerism, which I love! And the main reason I feel comfortable returning to their store. No matter how small my problems seem, I appreciate the staffs unpretentious attitude!

Name removed

The personalized service from Chelsea

Great service and repairs. Always a good job done. Thanks.

The staff

Great service, always helpful

Great service and very friendly/knowledgeable staff

Great service

Great service, prompt and friendly. I’ve purchased 3 bikes now from West Point Cycles and have had all of them serviced there. Never had a problem, always heard promptly if there was anything unusual and usually get a discount.

Very personal, professional and knowledgeable!

Confidence in the knowledgeable staff and the able service engineers.

Well-made products and knowledgeable mechanics give me confidence that I’m getting good advice and service.

Great service friendly staff deserves a raise 🙂

Great product knowledge, personal service, vital part of the local community

Well-researched fact: dollars spent at a locally owned independent business help support YOUR local economy several times more than dollars sent out of town, online or otherwise

I like the communication, clarity with respect to work that needs to be done and how much it will cost.

Staff is very friendly and it is a pleasure to interact with them. And of course, I like the quality of job done.

I like the courteous, helpful and knowledgeable staff who spend time answering questions regarding the various services and products that are available. The service provided is prompt and excellent .

I like professionalism, up beat attitude and honesty ie: my husband was told not to spend any more money on his bike. The staff seem to enjoy their work and take the time to help customers understand what they are buying (service, bikes, parts).

quick, friendly, professional

Great staff and service. Friendly and helpful. Very knowledgeable and fun1

Good guys. Prompt service

Everybody's very friendly, and they know what they're doing.

For many years, our family has depended on West Point Cycles for all of our cycling needs. It is a busy shop, but they always manage to complete bicycle service in a timely manner and stand behind their work.

West Point Cycles carry a wide range of cycling related products. The staff are knowledgeable and are happy to provide advice when asked.

The 3 minor repairs to my bike were handled smoothly !!

Service excellent
staff professional, knowledgeable, polite - a pleasure to deal with

Always professional and good service. Reliable and accountable.

Fast and friendly.

I have known and worked with Chelsea for a number of years and she has always provided excellent service and advice. The staff is knowledgeable and friendly. We enjoy going into the store because we know we will be well taken care of.

You were great help, and went the distance in helping me with learning about the cycle trainer I bought, and also offered me a discount on my purchase. At the same time - you took care of a couple of other things on my bike. Chelsea was the main person that helped me out and took care of me. THANK YOU.

Great mechanics!

Friendly and helpful staff.

Friendly helpful service and practical knowledgeable advice.