Customer Testimonials

Great product knowledge, personal service, vital part of the local community

Well-researched fact: dollars spent at a locally owned independent business help support YOUR local economy several times more than dollars sent out of town, online or otherwise

I like the communication, clarity with respect to work that needs to be done and how much it will cost.

Staff is very friendly and it is a pleasure to interact with them. And of course, I like the quality of job done.

I like the courteous, helpful and knowledgeable staff who spend time answering questions regarding the various services and products that are available. The service provided is prompt and excellent .

I like professionalism, up beat attitude and honesty ie: my husband was told not to spend any more money on his bike. The staff seem to enjoy their work and take the time to help customers understand what they are buying (service, bikes, parts).

quick, friendly, professional

Great staff and service. Friendly and helpful. Very knowledgeable and fun1

Good guys. Prompt service

Everybody's very friendly, and they know what they're doing.

For many years, our family has depended on West Point Cycles for all of our cycling needs. It is a busy shop, but they always manage to complete bicycle service in a timely manner and stand behind their work.

West Point Cycles carry a wide range of cycling related products. The staff are knowledgeable and are happy to provide advice when asked.

The 3 minor repairs to my bike were handled smoothly !!

Service excellent
staff professional, knowledgeable, polite - a pleasure to deal with

Always professional and good service. Reliable and accountable.

Fast and friendly.

I have known and worked with Chelsea for a number of years and she has always provided excellent service and advice. The staff is knowledgeable and friendly. We enjoy going into the store because we know we will be well taken care of.

You were great help, and went the distance in helping me with learning about the cycle trainer I bought, and also offered me a discount on my purchase. At the same time - you took care of a couple of other things on my bike. Chelsea was the main person that helped me out and took care of me. THANK YOU.

Great mechanics!

Friendly and helpful staff.

Friendly helpful service and practical knowledgeable advice.

Competent and honest.
A community asset!

Staff - who provide excellent over the counter service and good shop repairs. Led by Chelsea and James in front and back office they go out of their way
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Friendly, polite, informed.

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Convenient service and knowledgeable staff. Products are fine but not much choice in clothing or accessories

Very friendly and very detailed description of the service provided by email. Also went ahead to correct the malfunctions which were not noticed by me....so nice.
Product is good enough as chosen by me.... my first ebike and I am enjoying it

Communication and execution was excellent. A new wheel and tire were more expensive that what I’d hoped on a lower scale Trek bike but i needed a solution. My perception was expensive but was very happy with the service and staff.

Your people in Kerrisdale are very helpful and responsive. I came first thing on a Sunday morning, got the service I needed (trainer tire onto my road bike wheel) and was on my way in about 15 or 20 minutes.

Knowledgeable staff, friendly and good service

Great service always.

The diagnosis of a bike wobble was accurate and the problem fixed with a fair price for parts and labour.

The fact that you appreciate your customers

Quality of work and communication