Customer Testimonials

very helpful staff

Good service, good quality and knowledgeable staff

I really enjoyed meeting with the floor representative whom quickly realized that I would benefit with speaking with another staff member.
I was introduced to James one of the mechanics whom I was fortunate to have had the opportunity to speak with.
James is very knowledgeable and is able to understand my needs and desires for finding the right bike.
I look forward to returning to trial the bike identified on my visit

Knowledgeable, friendly and helpful.

Friendly, service oriented.

Staff are friendly and helpful and seem knowledgeable. Also, when I asked about bringing my bike in to be worked on, I received an honest assessment of when the bike would be ready. As this was after I needed the bike for an event, I thanked staff who suggested I could try another location as their wait times tend to be shorter.
I also think the products, including winter cloves for rode riding are good quality.

Guy knee what I wanted. Came out with what I wanted at the cheapest price. Read my mind without me even mentioning it

Great service and very courteous with a smile

The promptness of the repair service

One stop shop for bikes and bike repairs.

Chelsea is great!

Knowledgeable, prompt and friendly service from the staff!

You had just what I wanted

Efficiency , friendliness, and expertise without being pushy.

good staff.

Service was very good. When my bike wasn't ready they let me know and apologized for the delay. Staff was friendly and helpful.

James is an awesome mechanic!

We shop at Kerrisdale West Point Cycles because of Chelsey and her team. She takes such good care of us. We own at least 8 bicycles purchased from Chelsey

I like to support local community. Good service.

We were in to PGC in Kerrisdale yesterday. The service we received from
Chelsea and James was EXCELLENT ( as always ). There was a problem with
First name removed’s bike and James promptly fixed it as we were on our way to NV for a birthday
lunch. We are so appreciative of the service we receive as we are only a few years
into riding and pepper the staff with questions as we are still learning.

Excellent products, services and pricing

I really like the service - very friendly and helpful. For example, if it is not busy will take the time to pump my my tires.
I really liked the supported group hikes that West Point cycles offered on the w/e. I am hoping they will restart.

Also i really like my trek bike.

Well done thank you !

friendly staff, helpful and knowledgeable.

Everyone was super helpful & knowledgeable

Good selection of products. Everyone who works there is very helpful.

Friendly, knowledgeable staff. Good quality products!

Convenience - and has a good selection of the things I need

Very patient & knowledgeable staff!

Good prices; great service.