- Phone: 604-224-3536
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Customer Testimonials
Always good service!
Friendly, knowledgeable.
EXCELLENT STAFF ;)
I had a maintenance problem that I was unable to resolve. It was fixed in 48 hours at a reasonable price. Quality service at a reasonable cost, Pretty simple.
Possibly the greatest bike store in Vancouver, super friendly, helpful and knowledgeable staff :)
Friendly community store always willing to help. Would definitely continue to recommend to friends and neighbours.
Knowledgeable staff and excellent choice of equipment.
Technical knowledge
Friendly service, knowledgeable, responsive, timely. I bought my last two bikes there and have gone there for service for many years with no problems.
Very good engagement and follow-up for servicing.
Knowledgeable, friendly staff.
Matt and his team consistently take the time needed to answer questions.
Always try to work out the best possible pricing on bikes and gear.
Good products, friendly and knowledgeable staff. Things that are hard to find in Vancouver.
Really helpful. Deal with First name removed very well.
The technician are very knowledgeable and can identify or address an issue quickly. Service over the years is outstanding. Always explain what work they performed and reasons why. Thank you for your excellent service.
Outstanding friendly service.
Hi, everybody ! I love shopping AND working there (here) LOL
The service team is excellent! They always take care of any bike issues I have.
It’s the service! Very impressive & and always reliable. I commend them
First name removed H
Friendly and knowledgable staff
Good service usually!
Very high quality service
Great customer service! Time taken, advise given.
Staff listened to my questions and were very patient and helpful.
I have only had good experiences with west point cycles. I am consistently greeted at the door by staff and given an opportunity to share why I came in.
The staff are able to answers my questions and if they are not able to they go and ask someone that does. I am impressed to see them reach out to the manager, their peers in the floor, or the mechanics down stairs on a regular basis.
When it comes to service; they have been great keeping me on the road despite how unreasonable a request might be!
Friendly, knowledgeable staff
Clear explanation of what is needed & doing what was promised on time
Variety of profucts available at reasonable prices
Attentive, caring and courteous service, good selection of products, convenient location and business hours.
good quality bikes & accessories. super helpful staff with great product knowledge. i also believe its important to support locally owned businesses
Good service.
Your staff is wonderful, everyone is so helpful and take the time to explain each answer. I had researched an eBike, so many questions go with that. I tried a couple different ones, eventually bought the step thru Verve. Such a good purchase. Now your staff at W 2nd. Have to be complimented as well I have made a couple of purchases there I will highly recommend anyone shopping for a bike to buy from West Point Cycles.
Excellent staff and honest advice
Staff