Customer Testimonials

Very efficient snd friendly staff.

Friendly service and have been dealing with the store since 1977.

Lucas - who assisted my son and I in our purchases - was very knowledgeable and helpful.

A bolt came lose after a repair and the staff were very helpful is remedying the situation at no charge.

Matt was the best customer sales person we have ever met . He was informative, helpful, spent time with us and made sure we were happy with our decisions. I would recommend him to everyone.

Great service, nice staff, always been my bike shop for years.

Great customer service and quick work!

Great service. Matt really takes care of any problems.

Great personal service and courteous attention, no pressure at all to rush a purchase decision. Very impressed.

Great service & knowledgeable staff

Definitely recommended. Store seems to have limited model or size but friendly staff can help to order online.

Goof variety of products. Staff friendly and knowledgeable and not pushy.

Friendly, knowledgeable

the customer service was great and I thought the process was easy

Honest bike advice and friendly service.

I like the general attentiveness, and knowledge of the people who work there.
I wish sometimes there was more choice in peripheral products. Bike selection is good though.

Your staff are always helpful and friendly. I trust their advice. I am not a 'hardcore' cyclist, a friend gave me their old bike that is heavy and has some rust. I took it to West Point and they did a tune up, sized it up for me and gave me some advice on how to maintain it and ride using gears. The staff were helpful and I did not feel intimidated. Since then I have bought a second hand Kona bike second and have started to ride a lot more. West Point is my go to for any servicing and advice. The staff make me feel likey, 'yes I can do this' and eventhough I'm on a budget, 'I am always welcome in the shop'.

Was late but disappointed
Free bike wash as apology
Really appreciated

Great that my two bikes and I are all recognized when I come into the shop. I prefer the 10th Ave. store and find the technicians both friendly and professional.

Good quality products and helpful & knowledgable staff.

Friendly, prompt, direct and effective service

Thank you for your prompt willing help!

Excellent Trek bikes. Very good service by knowledgeable staff.

While in their neighbourhood I went into one of Vancouver's biggest bike sellers to buy an accessory only to be told that the labour charge for instalment would be as much as the cost for the accessory. Needless to say I rode on. Back in my neighbourhood I stopped into West Point Cycles and I asked about the same accessory. Without me saying anything more, instalment was offered on the spot and at no charge. I'm won over to WPC.

Everything! Great bikes and bike gear
knowledgeable and super friendly staff
You guys are just overall awesome!!

Great customer service & excellent work done on my bike. Service staff & manager were very receptive to all of my questions & concerns.

Lots of helpful staff to assist and answer questions.

Quick, helpful and social

Quality of products and service. Professional, informative advice.

I've never purchased a bike from West Point, but I've special ordered parts a number of times to do maintenance. The staff is knowledgeable, helpful with technical advice, and friendly!