Customer Testimonials

Wonderful customer service; everyone who comes through the door is greeted immediately and made to feel welcome

Good people, good service.

The time is taken to explain the work needed or the parts recommended. Always very friendly & knowledgeable staff!

Good service from good people.

It is always great to have a local shop take care of you - felt like I was getting personalized service, have used you guys on and off for over 35 years. for my full service, I thought I was getting overhauled bottom bracket and head set, and hubs, but you just cleaned the finishes (according to the Tech sheet) I perhaps could have been clearer about the workI wanted done. It is something that I can do, and enjoy doing. but I assumed it was a part of the service. Maybe they did, but just did not write it down. Packing bearings takes a bit of time. Bike works great, shifts neatly, love the new tires, etc. Thanks guys.

Friendly and knowledgeable team.

product knowledge, good customer service

Helpful servicing, didn’t try to up-sell

Super thorough explanation of any problem. Prompt service and friendly helpful staf.

Great repair work! Kept me in the loop, completed the work quickly! No complains at all!

you made my wheels more round and my gears spin easier. What else is there to say?

Excellent customer service despite a very busy store.
My new bike was ready quickly for me to pick up.
Will definitely recommend the shop!

Everything!

Very knowledgeable staff.

Have had a good experience working with Matt and the service team there.

I am so glad you sent me this survey because I wanted to tell you how happy I was with the service on my bike. My bike feels like new - I love it. It was cleaned and everything was in tip-top shape on my ride home from the store. I was so very happy because I love my bike. It is a good fiend and I have had other services on it and so I know this one was outstanding and I will definitely keep returning to your store and recommending you to others. In fact, I already have done so and my good friend bought his Trek from you. The customer service was outstanding. I love how you can book the bike in for the day and know you will get it back at the end of the day. And I felt I could truly trust there person who assessed the bike that they would only do what was necessary rather than replace things not fully worn out to add to my expense.
Way to go West Point Cycles.

Very friendly and knowledgeable staff.
The mechanics always do a great job fixing my bike!

Very capable, friendly and helpful store lead salesperson.

Matt provided an exceptional experience
He is very courteous professional and has an extensive amount of knowledge all contributing to a very pleasant experience

His personal touch is to be commended
I did also speak with the bike technician who was also very helpful and knowledgeable and again provided a great experience

My bike is riding well today and I'm very pleased to get it back so quickly

In preferring bike transportation/ dependence it was great they accommodated my need so quickly.

The people and the service.

Great staff. Smart, knowlegable, friendly and I feel like they care and go the extra mile.

Friendly knowledgable staff

I am a huge fan of West Point Cycles. The staff are knowledgeable and friendly, the service is grand and the products are first rate. I would recommend this shop to anyone who rides a bike in Vancouver.

Staff

Good staff, decent gear for Trek bikes.

After sales service

Great products and services and everything is backed up by excellent staff! When we have had the occasional issue after a service, we were treated very well and all was sorted out quickly. I never hesitate to recommend West Point Cycle to others.

I have had only positive experiences at the store, both when making purchases and also when issues arose with those purchases. Staff have universally been very friendly, knowledgable and helpful.

Professional service, excellent communication, friendly and knowledgable staff

Great selections and generally knowledgeable staff.