Customer Testimonials

All the staff are just so good looking =)

Great service. Thanks!

dependable

Friendly knowledgeable staff

Gord and the front desk staff were thorough and fantastic.

On time. Fair pricing for service. Knowledgable.

Only sell high quality products at reasonable pricing. Knowledgeable staff that want to understand your biking level and will match this need with product specifications so you have value for your purchase.

The service as always was excellent

I appreciated the prompt and friendly service with my telephone inquiry and subsequent online order. The product was discounted because it was out of box (who doesn’t love a discount?) and arrived the day after I ordered.

Very nice staff! My visits are always efficient and productive. Great selection, etc.

I really like the quick response and the fast shipping through the no-regular courier companies. Well done!

The sales clerk was excellent. She went above and beyond to tell us about products and find ones not on the floor.

Helpful staff. As a regular customer for years, I appreciate that some staff recognize me and I trust their guidance.

Service people are clear and accommodating

Prompt communication, good pricing. Easy shipping
Haven’t received the bike yet but process of ordering was easy and efficient

Staff are phenomenal. Always great customer service.

easy walk from home, attentive service from friendly staff

Customer satisfaction is clearly a focus at West Point as was evident in our online purchase of two E-bikes, one of which had some issues, which can happen. It was impressive how quickly and effectively the company dealt with these that stands out. Many companies give lip service to customer service but at West Point, it’s a real thing. If you’re considering purchasing a bike here, including online, you won’t be disappointed. Highly recommended.

fair pricing for service and the job is done well

very personal and prompt attention on entering the store. Staff share their infectious enthusiasm for everything related to bikes and biking

I liked that there is an estimate up-front, that the turnaround time was short, that the pickup and payment were seamless.

West Point Cycle has been my destination bike store for decades. Quality products and even better quality people, very knowledgeable and helpful.

Awesome and knowledgeable staff, bikes and accessories are the top!

Incredible customer service, just a pleasure to deal with the employees at West Point Cycle. I purchased a bicycle online and the customer service was nothing short of amazing!
Thank you again to Chris and Jeff!
Joe Sellors

Knowledgeable staff, great selection and reasonable prices. Can’t ask for much more.

Lots of friendly helpful staff. No waiting.
I liked the bike assessment before the tuneup to give me an idea of the degree of work and cost required.
Texting and email was convenient to let me know my bike was ready.
Good job!

Prompt and pleasant.

It was wonderful being able to call and actually speak with a person! My questions were answered patiently and knowledgeably. I had actually ordered an accessory that wouldn't fit the bike I had ordered, and this was caught before shipping. They suggested a replacement and even applied a discount! My bike was shipped earlier than expected and I am eagerly awaiting delivery. Thank you again for making this investment such a wonderful experience!

Friendly people excellent service and knowledge

Good selection, knowledgeable staff and good customer service