West Point Cycles - West 10th
3771 West 10th Avenue
Vancouver
BC V6R 2G5
Canada

Customer Testimonials

Report a concern   May 29, 2022 — Rated 10 out of 10 by C.M. West Point Cycles - West 10th
What do you like about our products and services?

I’ve only dealt with you online but transactions were accurate and fast, and good value to boot! Will check you out in person some time!

Report a concern   May 29, 2022 — Rated 10 out of 10 by L.C. West Point Cycles - West 10th
What do you like about our products and services?

Staff are consistently friendly and knowledgeable.

Report a concern   May 29, 2022 — Rated 10 out of 10 by G.P. West Point Cycles - West 10th
What do you like about our products and services?

Everything was perfect, very good communication. Thanks

Report a concern   May 29, 2022 — Rated 10 out of 10 by D.D. West Point Cycles - West 10th
What do you like about our products and services?

Very friendly and helpful staff.

Report a concern   May 29, 2022 — Rated 9 out of 10 by Lorne Carlson West Point Cycles - West 10th
What do you like about our products and services?

I got help right away even though the shop was busy. He just helped two of us at the same time and was polite about it when he switched back and forth. The only problem is that it's not part of my community and i believe in supporting local. (North Delta) I would recommend to my customers that live in that area that are interested in bikes when the conversation naturally goes that direction.

Report a concern   May 27, 2022 — Rated 10 out of 10 by C.A. West Point Cycles - West 10th
What do you like about our products and services?

The bikes are really good quality and the staff knows is very attentive. It’s good to go to a place where they actually know about bikes and can help you out!

Report a concern   May 27, 2022 — Rated 10 out of 10 by J.S. West Point Cycles - West 10th
What do you like about our products and services?

I ordered a Shimano BB-ES51 Octalink V2 Bottom Bracket, which the web site indicated was in stock. Ten days or so after placing the order you wrote back to say "Nope, not in stock but we do have a used out of box BB". You offered a 15% refund, which I accepted and we all lived happily ever after.

Overall, quite satisfied.

Report a concern   May 27, 2022 — Rated 10 out of 10 by Alicia Shigehiro West Point Cycles - West 10th
What do you like about our products and services?

Service was amazing as usual! So helpful and friendly. Great products, everything we needed was in stock the service we received was fast and well done.

Thanks guys!!!!

Report a concern   May 25, 2022 — Rated 10 out of 10 by D.R. West Point Cycles - West 10th
What do you like about our products and services?

Your genuine interest in your customers, appropriate service and advice.

Report a concern   May 25, 2022 — Rated 10 out of 10 by E.B. West Point Cycles - West 10th
What do you like about our products and services?

Always amazing service both in store and bike work. Technicians were great— cleaned my chain free of charge. Best bike store!!!

Report a concern   May 25, 2022 — Rated 10 out of 10 by Valerie Laing West Point Cycles - West 10th
What do you like about our products and services?

Very Welcoming Staff. Helpful and full of good tips. Well stocked store with many options.
Great shop! Bought my first Trek Domain AL4
it is a dream ride.

Report a concern   May 25, 2022 — Rated 10 out of 10 by S.L. West Point Cycles - West 10th
What do you like about our products and services?

Great service and very friendly staff

Report a concern   May 24, 2022 — Rated 10 out of 10 by Kay Wiese West Point Cycles - West 10th
What do you like about our products and services?

- Friendly and knowledgeable staff
- No sales pressure
- Test rides offered
- Lot's of accessories to chose from at different price points
- Great selection of TREK bikes for all levels
- Great after sales service (30 day and 1 year free tune-up)
- 4 great location that share inventory
- 2 locations very close to where I live (Kerrisday, West 10th)

Report a concern   May 24, 2022 — Rated 10 out of 10 by K.S. West Point Cycles - West 10th
What do you like about our products and services?

Ordering online can be touch for getting the right sizing and processing returns but the team at West Point made it all very easy with great communication and customer service.

Report a concern   May 23, 2022 — Rated 10 out of 10 by S.M. West Point Cycles - West 10th
What do you like about our products and services?

Knowledgable and friendly staff and excellent service.

Report a concern   May 22, 2022 — Rated 10 out of 10 by David Xie West Point Cycles - West 10th
What do you like about our products and services?

Exceptional service and product quality! 10/10 would recommend.

Report a concern   May 22, 2022 — Rated 10 out of 10 by J.L. West Point Cycles - West 10th
What do you like about our products and services?

Very friendly and responsive customer service

Report a concern   May 22, 2022 — Rated 10 out of 10 by S.J. West Point Cycles - West 10th
What do you like about our products and services?

Friendly competent service.

Report a concern   May 22, 2022 — Rated 10 out of 10 by K.B. West Point Cycles - West 10th
What do you like about our products and services?

Totally service oriented with excellent attitude in helping new and old customers. Prices are competitive.

Report a concern   May 20, 2022 — Rated 10 out of 10 by D.R. West Point Cycles - West 10th
What do you like about our products and services?

Great service!

Report a concern   May 20, 2022 — Rated 10 out of 10 by John Rozell West Point Cycles - West 10th
What do you like about our products and services?

I was looking for a certain tool. The Mechanic loosened it for me. Now I can order the part to do my own maintenance.

Report a concern   May 20, 2022 — Rated 10 out of 10 by Tim Mcdaniels West Point Cycles - West 10th
What do you like about our products and services?

Easy, fast, reliable, friendly, effective, enjoyable

Report a concern   May 20, 2022 — Rated 10 out of 10 by Sarah Blay West Point Cycles - West 10th
What do you like about our products and services?

Went way out of their way to help me out. They really stand behind what they sell.

Report a concern   May 18, 2022 — Rated 10 out of 10 by A.G. West Point Cycles - West 10th
What do you like about our products and services?

Your staff is so knowledgeable and helpful. That is soooo important

Report a concern   May 18, 2022 — Rated 10 out of 10 by R.L. West Point Cycles - West 10th
What do you like about our products and services?

They are very friendly, helpful.

Report a concern   May 17, 2022 — Rated 10 out of 10 by G.B. West Point Cycles - West 10th
What do you like about our products and services?

How handsome everyone is.

Report a concern   May 16, 2022 — Rated 10 out of 10 by B.H. West Point Cycles - West 10th
What do you like about our products and services?

Pricing is competitive and delivery was prompt. Most importantly, I wasn't sold any back-ordered items, and forced to wait. I've stopped buying from shops that sell me items they don't actually have in stock.

Report a concern   May 15, 2022 — Rated 10 out of 10 by Liz Bernhard West Point Cycles - West 10th
What do you like about our products and services?

The work is great. Always as promised and done with care.

Report a concern   May 15, 2022 — Rated 10 out of 10 by Grace Otto West Point Cycles - West 10th
What do you like about our products and services?

This is my 3rd Trek bike I have bought.Their Service is impeccable….they go out of their way to fit you with the right bike.They will let you test ride any bike you are interested in and there is no pressure to buy one.Nothing is too much for them and they answer any questions or concerns you may have and you never feel rushed or if you are being a nuisance.You will not leave their store feeling less than anything but confident and if any unexpected issues arrive you know they are only a phone call or text away and they will be addressed to promptly .. It is a very busy store so it’s best to go when your not in a hurry..only so many customers they can help at the same time:)

Report a concern   May 15, 2022 — Rated 10 out of 10 by John Basich West Point Cycles - West 10th
What do you like about our products and services?

Service


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