Customer Testimonials

Since I bought my first mountain bike in the 70's (Rocky Mountain Sherpa), the store has always kept up with the times maintaining excellent products, services and staff .

Very professional and comprehensive.

Fair pricing and honest advice.

Pleasant helpful accurate.

Excellent service. They go above and beyond to get you what you need.

Knowledge of staff, quick and friendly service

I arrived on a sunny Sunday afternoon, with a major rear disc brake problem. The store was filled with people looking for bikes, accesories, and/or help. I was assisted by Matt and other courteous staff within a few minutes of my arrival. My bike was taken form me with a two day turn back promise, which was honoured. There was no paperwork involved. My bike was repaired and tuned and scrubbed clean. The repair and tuning charges were very reasonable. I find this to be exceptional sevice during an extremely busy time of year.

Feel free to share my name to promote West Point Cycles.

Regards
Art Freeze

good website, good stock on high quality parts at great price

Very friendly and helpful staff. Good product selection at fair prices.

Great personalized attention and service. Always helpful and accommodating.

Brought old bikes for repair. Staff explained work needed, in detail, and item by item cost. All was accurate and work completed promptly.
Excellent service!

Super service and a great selection. What more can I say!

Quality service and when something isn’t fixed properly, they will make sure it’s put right.

Staff knowledgeable and patient!

Great contact, knowledgeable

Good service, fast processing and shipping.

Very responsive to answer question, had the parts in stock and shipped them out same day, i recieved the parts in 1 day which is awesome considering how crazy the cycling industry is! I will be dealing with westpoint for my future cycling parts and gear needs.
Thanks guys, john

Good price and great nation wide delivery. Bookmarked

Excellent service, friendly, fast delivery processing.

Friendly and personal service.

Prompt, courteous service.
Easy to navigate website.

You honoured the 1 year birthday for my bike coupon even though it had expired - good choice.

You didn’t overcharge me for a tune up after I crashed my mountain bike.

Little things make a difference.

Expert advice
Great service
Professional

Excellent customer service and found the helmet I wanted.

Always great service.....knowledgeable and helpful

My father bought bikes for us kids from this store. I bought my Brodie from here. Always super service and super people. Now I just bought my eldest his first new bike. There's a reason we keep coming back. Great service. Great people. Great support. Can't ask for more.

I bought my first bike at your store…. 65 years ago! Even walking through the door makes me happy. I got the same rush buying my beautiful blue ebike last week. Everyone who helped me, three great guys, couldn’t have been more encouraging, patient and enthusiastic. Even on a sunny Saturday, when the store was crowded with riders of all ages, I never felt rushed. After two test drives and a short wait (10 days only) for my bike to be delivered, I rode home with a huge smile on my face. I might name her Bonny and she will be my trusty steed until she (or I?) wear out.

Excellent service, personal, reliable prompt.

Good service description by staff of bikes and new technologies

Thanks for the great service. Needed a minor derailleur adjustment and they were able to do it on the spot.

Great service. The employees are always trying to go above and beyond. Fast shipping within Vancouver too.