- Phone: 604-224-3536
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Customer Testimonials
Efficient, accommodating.
knowlegable staff
Extremely helpful and friendly !
Friendly and knowledgeable staff!
great quality and fast delivery. The personalized note not he packing slip was a nice touch =)
I really like the free shipping direct to my house!
I like your prices... and you seem friendly.
I like that you are located in BC.
Awesome staff who are friendly, knowledgeable and fantastic quality products!
Very good customer service! Thank you for your help with my order timing
Your staff is great. Work done promptly and if any further problems, they are addressed
Excellent service
Had a great experience with staff while exploring buying a new e-bike. Staff were knowledgeable and professional and I have always had good experience getting my bikes serviced over the years.
Quick and efficient response to an email inquiry.
all good
Great service and prices :)
Nice service
Friendly, helpful staff
Thank you so much for getting my part to me so quickly. Much appreciated.
Great products, excellent variety and wonderful service! Service with a smile
A good variety of quality product.
Very helpful and friendly staff.
Professional and friendly service, understanding of your products and matching them with customer needs, top quality products and bicycles, and exemplary customer service.
Always top quality
Very friendly and efficient service!
Service was fast and top quality.
Great customer service and fixed my bike on time with good communication.
Delivered as promised. Personable staff. Organized retail location.
Very professional. Impressed with their diligence in keeping me informed and obtaining my approvals as issues were discovered. Thanks!
Best service always
Our Sales assistant was super friendly and knowledgeable and was so keen to impart his wisdom. He even emailed the specs about the bikes in which were were interested to us for further reading .
The vibe in the store was super chill and efficient at the same time as being professional - a hard combination to attain. Success !
Thank you
You take good care of your customers after the bike purchase. I had purchased 3 bikes in the last 18 months, 2 of them had brake leaks and pulsations (due to cheap components - Radius). You worked with TREK to get these replaced with proper Shimano T200, the components the bike should have had. You worked quickly and got us back on our bikes within a few days during the busy season.
I also appreciate coming in the store to get help and advise from your staff (Tom Ford, Phil, and others). I have bought helmets, bike pumps, lights, many other accessories. I feel you are well stocked with good products for different budgets.
I also appreciate the $20 coupons you sent out from time to time, it always makes me go back to the store to pick up a few more things I need.
Keep up the great work!
Cheers,
Kay
Nice and personable service, real people.