Customer Testimonials

Great customer service. I've bought 2 bikes within a year and half from the west 10th location. Thank you Kiersten and Dave.

I would highly recommend West Point Cycles - West 10th. They are very competent and always so helpful whether you need repairs or advice on choosing a new bike. They did a great job of keeping my old vintage bike on the road and ti was a tricky job!

Greats deals!

You did a fine job tuning up my bike.
Your technician explained everything he did to repair the bike.
Good people.
Timely service.

Fast, efficient service

I bought a Brompton bag and it was quite a bit less than competitor. I shopped online. Haven't been into the store. I don't live in Vancouver...

Thank you for accepting my return/exchange no questions asked.

Prompt and knowledgable service, quality gear.

Bike service is always great, top-notch!

Excellent range of accessories to top of the line bikes and e-,bikes

From the moment i ordered my bike online I was called and greeted with care. I received follow up calls multiple times with updates until i received my bike.

Bike was delivered by yet another friendly member of staff.

I came into the Main Street location to utilize the 15% discount that I received upon purchasing my bike
And was given great advice in which bike rack to purchase and the staff also did an install for me free of charge on the spot.

Final summation,
Unreal customer service from all staff members from start to finish.

I normally never take the time to leave reviews.

This time is different.

Bravo West Point Cycles

Thanks

I had a puncture. You fixed it and serviced it quickly and efficiently. Now I look forward to cycling safely.

Knowledgeable staff, good social skills, motivated to be helpful.

The friendly and efficient service. Very reliable and always helpful.

always friendly helpful people and excellent knowledge and service

Staff are knowledgeable and helpful. Good choice of products.

Local - close to home, friendly, good service and advice

Prompt, courteous, efficient service. Product is what I wanted. Shipped quickly and well protected. What else can I say? I give you a 10. Thank you.

This is the best bike store I know. The staff is friendly and helpful. And they sell great bikes.

Staff are friendly and know their products well. Not intimidating and very personable. Thanks for the quick service

Fast, friendly, knowledgable service- a very pleasant surprise

Thanks for the help choosing and installing handlebar grips!

Quick delivery and excellent prices! Can’t say fairer than that 😊

Thorough, accommodating, informative

Website was good and easy to find what I was looking for. It was in stock at the location it said it would be. The staff were friendly and helpful without being pushy. They were happy to let me look around but responsive when I had questions.

I had a complex problem with my drivetrain and i am an experienced mechanic. These folks were fast to find root cause, great at communicating options and both efficient and precise at carrying out the service

Excellent service.

Timely service

Very helpful and knowledgable staff. They always trying to accommodate whenever possible. Thank you.

Friendly staff and lots of bicycles and products