Customer Testimonials

Fantastic service !

Great products and amazing service!

Fast, efficient and supporting local.

great attention to detail and pandemic precautions

Super helpful, quick service. Much appreciated

Very customer oriented. They always strive to make sure customers will taken care of

Typically have what I need in stock, so I don’t have to wait. Currently doing curb side orders, and the process has been great!🤙🏻😎🚴🏻‍♂️

I have been bringing my bike to Trek for years, the service is always too notch and staff are always so friendly and knowledgeable.

Trek has what we need when we go there and the staff are not only very knowledgeable but are attentive and gracious in dealing with us.

Good people at Kingston Trek and we like the product having ridden trek bikes for 15 years both regular and now ebikes.

Superb service!

Everything! You guys are the greatest!

Friendly staff. Quality service. Fast turnaround for repairs. Excellent products

Absolutely love my bike; have had no issues and enjoy the ride it provides!
The customer service has always been top notch!! Super friendly staff

We were extremely impressed with the service from Trek Cycle - from the first enquiry we made by phone, to when we picked our Cannondale tandem up the next day. We are very appreciative that you were able to fix the problem for us (replacing the cable housing). We have already recommended you to several cycling friends. Thank You very much.
First name removed & Jean Last name removed

Beth Wartman, my sales associate at was very knowledgeable and helpful throughout the order process. No question or later add on to my order was too much. I like the quality of the bike and am currently tweeking it to meet my specifications. Still too early to say much about performance but on the initial rides, I am very pleased.
Moireach Last name removed

Staff is very friendly and is able to give great advice and direction. I also get an easily understandable discussion of pros and cons of different products. Trek bikes are always great bikes so confidence in the product. And very reliable about timeline for when bikes will come in.

The Trek Bicycle Kingston are a great group of knowledgeable and enthusiastic professionals who offer great quality products and services. Even more importantly, they care for their customers and are always prepared to help! Thank you Ashan and all the team for being there for us!

Honesty tell it like it is, no compromise on quality service, doing the job right the first time, reasonable rates, exceeding customer expectations, explaining what warn out parts will need to be replaced & why, providing service, parts & repairs to CCM Bicycles as well as your own Trek Brand High end bicycles. Your location is very convenient to the Williamsville District.

The staff was able to service my bicycle quickly (flat tire + new front axle) despite the high volume of service requests.

Products are great! Worked with Sue for my annual service and she was fantastic. Very nice and accommodating. Thank you all for everything!!

I’m very impressed with the cutting edge intuitive-ordering process at Trek Bicycle Kingston. Thanks for anticipating my needs! :D

Great service. Easy curbside pickup. Even exchanged an item without any issues. Would recommend!

We love the team at Trek!! Thanks for your prompt service and great advice!

Our new Trek bikes are awesome. They are lightweight, easy to handle and have comfortable saddles. Beth helped us with the initial order. We were not exactly sure what we wanted and she really helped us to narrow down our choice.

Yesterday, my husband and I did our first bike ride in probably 30 years- and it was fun with these bikes.

I called the Kingston store on two other occasions seeking a third bike for our daughter. I found the staff to be extremely helpful and honest...in other words, not trying to sell me a bike but rather helping me determine which bike would be most suitable for our daughter. I was unable to secure a suitable bike at this location (at this time, for summer riding 2021) but the advice I received was very helpful.

When we picked up our bikes, the staff member was very helpful, informative and patient with these new biking enthusiasts. He took his time explaining and showing the bike functions to us and encouraged us to contact Trek Kingston for any follow-up assistance.

Overall, our experience with Trek Kingston was very positive and we will definitely be back.

Excellent service

Amazing customer service!!

Personal, patient service.

Easy to use website for booking an appointment; clear and friendly service; they didn’t make me feel bad or silly for bringing in an old bike for a tune up.

The people that helped us purchase our trek bicycles were very friendly and knowledgeable. The staff that helped us set up the bikes for sizing and educating on how to take off, put front wheel back on were courteous and professional, sharing in our excitement of beautiful new bikes. We'll definitely go back and would recommend them to anyone.