Customer Testimonials

After one year and almost 4000 kilometers, my Trek Verve 2 electric bike continues to be a joy to ride. It is safe, comfortable and the 400 watt battery is true to the distance stated.

I have had no issues other than two flat tires due to my own negligence of not keeping my tires inflated to the level required which in between 60-80 psi.

The friendly, efficient service at Trek (Kingston) is 10+ both at time of purchase and follow up appointments.

Was excellent, straight to the point.
Was very quick with the repairs, told me how i can avoid the problem, what to do in the future, and let me know of resources that's offered by the bike shop. Was a very quick and good experience.

Love Trek bikes and I enjoy dealing with all the staff here. I was looking for tools knowing full well that bike tools are not their specialty, I just wanted to support them if I could.

As usual, Ashan and his team were friendly, welcoming and had me back on my bike quickly.

Knowledgeable, responsive, staff

Friendly, excellent communication, excellent technical service, punctual.

I looked on line at your products and have never been in your store . I was impressed with the range of products and prices and liked that the store is local
I still can’t get over how wonderful the service was. Thank you Beth and Gregg for your amazing personnel help . This isn’t something I’m used to in this day and age I appreciate it.

Trek sells high quality products in a professional non-pushy manner. But what I find outstanding is their service levels. They treat every bike that comes in through their doors as if it’s a Trek bike. They are friendly, informed and approachable. Any work that been done on my bike has been done in a manner that I would have done it myself.

Friendly, welcoming staff.
Great and expert service. Good price!

Great service. Friendly and knowledge staff.

Excellent, prompt and friendly service!

Trek is awesome. They tell me what I need to replace, what can last a bit longer, are reasonable in their prices, and do their best to get the work order turned around quickly, as I use my bike daily to commute to work. This time around, they got completed the work same day, which was much appreciated. Thanks!

Very informed, cheerful and easy to work with! Thanks again!

Excellent and expertise customer service

Friendly knowledgeable staff take time to answer questions. Great service

very cooperative and professional pleased with my first bike with them

Best Service! Helped in a pinch. Needed new wheel during a ride. Needed it fixed immediately. Provided fast efficient friendly service.

Thank you Trek Kingston. Wouldn’t have completed the ride without you.

Joann Last name removed

All good

Staff were very welcoming and worked to meet my needs. Bike serviced within the expected timeframe. Thank you!

Very nice and quickly finished my issue

Great service. Knowledgeable and friendly staff.
Will come back again. Thank you!

Great team great products!

The friendly and insightful customer service

Friendly, competent, professional, knowledgeable, expert, thorough, reasonable and # 1 in quality. They are the best in town hands down!

A very professional bike shop with knowledgeable and friendly staff. The store is well supplied with top quality brands.

Friendly knowledgeable service with zero pressure to get anything I don't need

Great service. Made my son feel really special, and very knowledgeable

Top of the line products and fantastic service.

Client oriented with a smile .

service was friendly, informative and fast.