Customer Testimonials

Good advice, friendly service

Fantastic product and excellent customer service

Everything. From my first visit to the store where I was largely trying to peruse and not be bothered, the staff approached and welcomed me and let me check everything out.

The second time, my wife came with me - the staff answered every question easily, and their expertise, services, and prices resulted in use ordering two bikes on the spot.

Upon the bikes' arrival, they called ahead, set up an appointment for us to come in, and spent an hour with us going over everything and ensuring we knew everything we needed to know.

This bike store is the best one I have ever entered, and the second best bike store is a long way from being as awesome as Kingston Trek. Well done, team - and thank you!

We're very happy with our Trek Verve 1 lowstep e-bike, and the knowledge and skill with which your staff helped us to decide that was exactly the bike we needed. Also delighted with the value and professionalism you delivered to us when servicing a different bike.

Helpful friendly

There are plenty of staff ready to look after us and they were all attentive and efficient.
My bike was ready earlier than expected, and I was notified by a text message. Someone helped load it on the bike rack.
The casual chats about biking from fellow enthusiasts felt good.
Also I asked and was shown possibilities in e-bikes, with no pressure to buy.
The explanation of assisted pedalilng was helpful.
The store is convenient to where I live.

As always, very friendly and exceptionally helpful.

We were well treated at the shop we were informed about all the special assets. The went through how it everything worked.
They were very friendly. I made sure you understood how the bike worked.
Glad we were shop there.

EVERTYHING!!!! ❤️

Kind and knowledgeable staff. Was impressed with their assistance and guidance. Felt like a community in there.

Fast friendly service.

Friendly and knowledgeable staff!!

Employees are always kind, knowledgeable, and not pushy. The store is clean and easy to have an enjoyable browsing experience. Service tuneups have been excellent. I would easily recommend trek Kingston to anyone looking for a new bicycle or any related service.

Brought in a defective battery and it was dealt with not just professionally, but by really nice, helpful and friendly staff. I will certainly recommend them!

The staff were super friendly and efficient. They fixed up my tire on the same day. They have a large selection of bikes and gear. I'll be heading there to shop soon!

Just straight forward good service! quality products!

Friendly reception at the store; prompt, capable servicing of my bike.

The people make the place!
And the mechanics…even the owner in a pinch, are very good!

Polite, responsive, accommodating, parking, knowledgeable staff

Staff is very friendly, and knowledgeable regarding their products. I definitely would recommend others to shop there, and have their bikes serviced there.

We worked with several of your staff when selecting and buying a bike and bike rack. They collaborate really well, and were all friendly, helpful and knowledgeable.

So helpful with everything

Very helpful and friendly service

Friendly staff who greeted me as I entered the store.

Person who was helping me was smart enough to know that they needed some help answering an advanced technical question and immediately got some advice to answer it.

I got was I was looking for, bought a few extra few small items and was on my way in under 15 min.

Had a nice chat with another old guy on an old school classic Cervelo outside the store.

Nice place with nice people and good service.

Well done!

Quick, and easy to understand what the problem with my bike was.

Very helpful and prompt service from friendly people!

Great new store! Great service as usual!

It was a great experience shopping at Trek Kingston. Beth helped me to order a bike and set it up. She is professional, patient, considerate and super nice, of course very helpful. Beth told me I can always come back if there is any part I don't feel perfect and they would fix it. It feels like my whole cyclying life would be taken good care of by them! Awesome!

The staff was incredibly helpful, and made me feel like they cared about my experience as a biker more than as their customer. They passed me between different team members according to individual expertise on the topics I needed help with, and helped me find the perfect bike, and some great deals on add-ons. A staff member devoted a lot of time to walking me through the maintenance process and how to care for my new bike as well.

Trek will continue to be my goto bike shop!

Excellent product and service