Customer Testimonials

Absolutely top notch service and they do their best to get your bike ready to ride again as quickly as possible.

Excellent products, courteous knowledgeable staff.

The ability to make appointments

Professional service. Beth was excellent.

Fast quick service.
Knowledgeable staff and excellent product.

Beth was amazing!

Mike took time to explain features of a bike rack which was very useful.

Excellent shop, very professional and knowledgeable staff. Highly recommended.

Very helpful, knowledgeable and friendly

I recently converted my Trek FX Sport hybrid into a gravel bike. Staff and management were super helpful and cooperative through the process. Provided me thorough recommendations and options for switching over components and parts. "New" bike is riding great and now really enjoying varied terrain.

Very nice staff, knowledgable and vey helpful.
No pressure sale

Friendly, great advice, nice store. Great products.

over the last 2 months i have been involved with 4 different associates - all have gone out of their way and have done extra.

This is what customer service should be. Well done! From the initial call (by phone with Beth), to the pick-up, and technical service (needed a small brake adjustment), I was made to feel that you wanted our business. Sadly, this is not the case in many retail stores. We had interactions with 5 staff; all great! Your team could teach others how to make customers feel welcome and valued. Our best customer experience in a long time. Thanks.

Store is large, very well laid out-clear and organized. Staff is very friendly.

Friendly service and good quality.

Very professional

Super friendly, super fast, inexpensive, excellent service! And I love the shop dog :)

Great personal service and long distance connection.

The ease of taking my bike there for service and getting a straight forward assessment of what needs to be repaired. Then it’s repaired quickly and efficiently.

Knowing there is a stock of parts will keep bringing me back to the shop.

Great product and staff always very helpful!

I just had my road bike serviced. It's getting old, but the staff is able to keep it going a little bit longer. I plan to purchase a new road bike in a few months. I will only buy it from Trek Kingston! They always provide friendly, professional service. Why go anywhere else?

Service, accessories bikes

Great and knowledgeable service! Highly recommended ! DM

They are well laid out and good products

Quality products and knowledgeable staff who are helpful and friendly.

Timely, efficient service with a polite and helpful staff, competent and knowledgeable technicians combine to make the customer experience at Trek bicycles very satisfactory! I would not hesitate to recommend you to anyone in the Kingston area or Beyond who need bicycle ser ices or advice.

Good product at reasonable prices
Excellent product knowledge
Friendly value added staff
good warranty and service follow up

The buying experience was comfortable - I ordered two bikes online, then Beth at Trek Kingston ensured we were getting the bikes we wanted, and kept us informed of progress while they were being shipped and built. The bikes were ready and waiting for us at our scheduled pickup time, and several staff pitched in to help us fit and accessorize. The staff are always friendly, and seemed nearly as excited as us about our new bikes. Our first rides were exactly as we hoped: the bikes feel comfortable, stable and efficient. We are looking forward to spending a ton of time on them now.

Great work as always!