Customer Testimonials

The helpful and friendly people who offer whatever I need as I need it.
They go out of their way to meet my needs.

Friendly service.

A well informed and helpful staff. Quality products at reasonable prices. Plus a warranty!

The service at this bike shop is always expertly done and finished on time. This is the best place to bring your Trek bicycles. The staff are super friendly and knowledgeable!

Great service staff

I had a great experience at Trek Kingston getting my front fork replaced. The entire staff is incredibly friendly and knowledgeable, but a huge shout-out to James for the expert mechanical work. They kept me updated throughout the entire process, so I never had to wonder about the status of my bike. Highly recommend this shop for any repairs!

Great service!

After taking my bike to Trek Kingston for service my bike is like new again. Level 2 services and some tubeless tires upgrades I'm ready to go for another season. I know when I drop.by bike off it's going to be taken care of.

Fabulous service. All the work (needed & done) was explained thoroughly. Advice was provided for future considerations and the work done in a timely manner. The staff were friendly and thorough. I would recommend Trek bicycles to everyone!!

You have what I want 😊

The products are of really good quality. The staff at Trek Kingston stand behind their products.
Every time that I've walked in the store I've been treated with respects and with a true interest for what I'm looking for.
The service team is very professional. I get frequent updates on the status of my service, and a call if necessary. Just like with their products, the staff stand behind their service. If there is something that doesn't seem to be working the way that it's expected, they immediately inspect the bicycles to make sure that it's all working as it's supposed to. Otherwise, they get to work on whatever that needs to be fixed.

Trek bicycle always has great service, the people are very knowledgeable, and it isn’t intimidating at all for non cyclists. A lot of the stuff is expensive, but it is really high quality stuff.

Business is very close to my residence and staff are awesome...service on my bike was exceptional...friendly staff and service I can trust.
Thank you.

Very kind, accommodating, helpful pleasant staff.
Gratefully appreciated.
First name removed

Very friendly and helpful!

Friendly, reliable service, bright, spacious store and excellent advice!

Very friendly, caring, knowledgeable and professional service!

I love these folks. They do good work and go the extra mile. Plus they are a lot of fun.

Prompt, well organized, thorough knowledgeable service and fair pricing.

The products are good but the friendly and helpful service is what sold me.

Trek keeps all my bikes running wonderfully and i am excited to try waxing my chain on my gravel bike instead of oil.

Efficient quality

Courteous and efficient service.

Fast response and friendly service. Accommodating setting up payment for a gift card.

Everyone was cheerful, enthusiastic & efficient; the kind of reception that makes me look forward to my next visit. Thanks, First name removed (new bike - old biker :)

Always good and prompt service from friendly people.

Very friendly and competent staff. Great thorough work. Quick service.

Trek is a name I feel I can trust and know that I’m buying quality

Excellent customer service. Haven’t cycled for awhile and they had patience with my questions and gave me advice for my biking level and expertise. I’ll be back 100%

You’re all so friendly and helpful. I haven’t ridden my bike in years but a friend wants to try it so I leant her mine. Brought it in to get serviced and everyone is so nice and helpful.
No one ever tries to upsell services I didn’t need to inexperienced cyclists.
Prices are fair and it’s nice knowing that my bike is in good shape and ready for her to ride.

I also appreciate all the owners had done to help out the paramedic ride in the past. Both as Ted’s and Trek. Your constant support during those years meant more than you know.

I will always recommend Trek as the best bike shop in Kingston who actually care about their clients and community.