Customer Testimonials

I was able to speak directly to a technician regarding my challenge. He recognized a way to assist. I was booked for service next day and it was done on time and without issues.
The most notable feature was the welcoming nature of your staff in every regard. We interacted with several staff members between drop off and pick up and each one had the most positive attitude. We will be back for all of our biking needs.

Thorough job and knowledgeable

Service is very friendly and Bontrager products are reliable products.

Staff was friendly and helpful.

Attentive staff, quality products. Now in a much better location for parking and access. Great work, all!!

I called and told them I was an hour outside of Kingston, but I was coming into the city and I thought I would ask them if they could replace my tubeless tire. Much to my surprise and delight they changed it the same day. The service was excellent, and the employees that worked there that day were affable and very welcoming. I told him I had never been to Kingston before and they recommended restaurants and tourist attractions I could visit while my tire was being changed. My overall experience was excellent and I would recommend this bike store to all my Cycling friends.

You have excellent selection and everyone we dealt with (Beth and Sue) were very knowledgeable and helpful

Service has always been top notch.

Everyone was extremely friendly and helpful. And i didn’t wait for service at all!

Great service and sales personnel who did not exert any pressure. They were confident in their product. Had every opportunity to test drive the bikes were were interested in. Care was taken to ensure the bikes were ready for pickup. No question went unanswered. An excellent experience.

Full service and equipment and supplies in one convenient location with parking too!
Always greeted with a friendly welcome.
Prompt service.

Great bikes and great staff!

Excellent customer service, plenty of women on the floor to help, everyone is knowledgable and friendly.

Great bike shop nice staff very helpful

Thanks for the very quick delivery - 1 day Kingston to Ottawa. Much appreciated.

Great products! Excellent service! Friendly staff!

Fast service and very knowledgeable

Always have a pleasant experience when dropping off my bike for service. The staff are exceptional and Sue does a great job of remembering customers names.
Thanks

Quality and the service.

Friendly and very knowledgeable could not ask for better service.

Staff are always very helpful and friendly.

awesome group of people at trek kingston !

Equipment was in stock. Staff were friendly, helpful and knowledgeable!

Fantastic workshop on bike maintenance organized by Leanne for 9 of us. James demonstrated how to check the bikes, how to change a tire, and how to clean/oil the chain in a clear and methodical manner. He repeated instructions to ensure we understood each step. Questions were welcomed and answered. It was great to practise on our own bikes and to have individual assistance when needed. I now feel prepared to change a tire when in the road/trail. 😁

The atmosphere was welcoming and nonjudgmental, even though I didn’t know much about my bike 😁

Thanks Leanne, James and staff!

Sincerely,
Name removed

I really appreciated Beth’s knowledge and expertise in helping choose a bike that fit my needs. The entire staff are friendly, professional and helpful.

The professional, quick service that the great staff at Kingston Trek provides.

You are all very nice 😊.

Personal touch, excellent workmanship/repairs, welcoming staff, good range of all sorts of products

Friendly and knowledgable service and excellent products for great value.

This is by far the best bike shop in Kingston if not the east region.

Customer service is always tailored and excellent overall.