Customer Testimonials

Fast and courteous

Wonderful knowledgeable and friendly staff!

Excellent service!! A breath of fresh air when compared to some other shops in Kingston! Looking forward to my next visit.

Very good service. Pleasant staff.

Great customer service.

Friendly, knowledgeable, helpful service. Quick turnaround on getting my bike serviced.

Good selection and if they don’t have it on hand, they’ll get it. Very friendly staff willing to help, educate and follow up!

Great service. Friendly knowledgeable staff.

Love new store-staff are always very very nice and back it up with great service

Thank you! All staff that we interacted with were very helpful and personable. Our bikes looked amazing when we got them back.
We really appreciated that no one tried to upsell us anything and were very honest about the work that needed to be done and the equipment needed.

You really care for your customers. You go beyond the call of duty. I always know that my bike will get the best service for a very good price. I wish you all success at your new location.

Very helpful & friendly service. Looking forward to shopping at Trek for all my cycling needs!

Cheers, First name removed

Always with good product and advice.

Very friendly

I love the friendly staff and very knowledgeable

Trek can sell itself but I’ve always had excellent service when I’ve gone in store. Friendly, helpful and I trust their advise.

Excellent service. Always willing to find a solution that meets the customers needs at the best price.

Good quality bikes.
Staff always friendly and helpful.

Nice new shop, with plenty of parking. Initial mistake on pricing of product. The business ruled in favour of posted price, Very impressive.

Very friendly and knowledgeable staff. They know their bikes and how to properly size you for comfort.

Really good, friendly people. A bright spot in my day interacting with the staff to help fix my bike.

Very attentive and knowledgeable staff

Great store and very friendly and knowledgeable staff! Thanks for the help choosing a surprise gift!

Great service, great people. :)

Prompt and clear on what was going to be done for service.

Not only my best bike-buying experience, but among the very best shopping experiences I've had. Amazing staff in a great store, in the perfect area of town (nearby nature preserve) to try my new bike! So far it seems like everything I ever hoped a bike could be, and I love the whole Trek vibe!

Great customer service and very friendly knowledgeable staff!!

Prompt, provided lots of information and quick turnaround

I own a Checkpoint bike, and besides that, the service is quick with great quality.

Really nice people