Customer Testimonials

Friendly & helpful staff
Quote/pricing for bike service clearly explained
Work completed very quickly
Very satisfied with the work done

Trek has the highest quality products, and services as well as the most helpful and friendly staff. Every time I visit someone is always is quick to greet me and offer assistance. Would recommend Trek to anyone looking for a bike or bike services.

I drove past the store, by chance I was just literally just explaining to my friend how I needed a new cable for the rear derailleur.
When I went into the store I was greeted by a member of the team. They were kind and eager to help. The service was excellent and I got everything I needed locally instead of online. It was a very pleasant experience. I’ll be returning there for my bicycle needs from now on.

Love Trek products to start with, but the Kingston Trek store is worthy of your trust in servicing your bike. Always great advice and honest opinions. Love it. Thank you!

Great service!!

Positive staff engagement

Friendly and helpful service. Very modern and inviting store layout.

Very good service and very helpful all of them

Team members very knowledgeable and shared useful information without pressure to purchase

Knowledgeable, clear, competent staff.

Fast, friendly and clear communication

Staff friendly, knowledgeable and very helpful the service is amazing!!!

It felt like family in the shop. It seems like every staff member helped out our family. Everyone was welcoming, patient and provided clear information in order for us to make decisions around our biking experience. Absolutely incredible service!

Very friendly staff and knowledgeable

My bike is fantastic and the store had amazing customer service

Incredibly genuine experience. You can tell there is a culture of excellence that extends from the store setup to each and every person that you experience at Kingston Trek. Everyone wants to make sure that you are cared for and details are noticed.

Best bike shop in town! Friendly and knowledgeable staff make it a joy to go there.

Always friendly and fast service. That’s why we travel almost an hour instead of going closer to home.

Extremely friendly and helpful staff. Also quick to solve problems and are very knowledgeable.
Thank you for your help!
Name removed

The staff at Trek make you feel like a part of the Trek Family. I purchased my bike there 7 years ago and come in now and again to parts and service. I always feel like they remember me and my bike, and appreciate my business. Thank you.

Staff were friendly, informative, and knew what they were talking about.

This is my second visit to Trek and I was delighted and impressed by their friendly, personable, professional and efficient service. Clearly the best in their field - they repaired my Dutch-bought Gazelle bike easily and quickly to get me back in the road in the same day! Throughout, they were super pleasant, and I had a truly fun experience - job well done!

Always prompt and helpful service. Always clean and bright store with positive and knowledgeable staff…and great coffee plus chocolate treats!! Woo hoo!!

Very Professional and honest..

Great products.
Friendly and very knowledgeable customer service!!

Beth was very helpful and patient in explaining the features of various bikes and in getting the bike properly fitted for me. Also very good in helping with the selection of accessories.

I loved that the staff was not pushy but very informative.

Very quick, efficient and knowledgeable service team.

I went into the store hoping for help buying a bike. I was greeted by the friendly employees and had excellent help. They listened to what I wanted and after some questions they were able to recommend a bike that meets my needs. Entirely blown away by the team!
Many thanks for your expertise.

Fast friendly service. Will definitely be back and recommend to others!