- Phone: 6137673076
Customer Testimonials
Knowledgeable and friendly!
The folks that work there!
The support through the buying cycle and the after sales information was well beyond what we expected.
The whole experience was exactly that - a great experience. The staff are very well trained and very likeable. It appears that there is great leadership and full engagement from the staff.
Knowledgeable staff, at no point did I feel like I was being pressured into buying anything I didn’t want or felt like I didn’t need. They were kind and I always welcomed me warmly when I entered the store.
We really appreciated the care and quality of the tune up that we had done on our bikes this week. The staff were also kind and very good about communicating with us. We're very happy with the service!
Exceptional service and quality bikes and parts.
Services >>>
It would have taken me a minute to type a few names into my phone when I stopped by your new location on June 19th to get a mirror installed on my handlebars and the brake caliper adjusted. Having "dementia," I forgot to do that.
Beth, John
LAURA? Always the same person that I would deal with and 'who called the shots'! This nice lady was always very kind, professional, friendly, helpful and always treated me with respect.
Thank you very much for being so kind and caring.
......Name removed
Great people. Great service
Personalized service, great product, knowledgeable and supportive staff. Spacious store
Everyone in the store is knowledgeable and friendly.
Sales: Patient. Friendly. Knowledgeable. Honest. No hard sell.
Service: VERY timely (quickest turn-around EVER in this town, and I've been to them all). A small sample size (single service), but we'll see going forward. Also, I appreciate your tech's willingness and enthusiasm to step away from building a bike to ponder and advise (for at LEAST 10 minutes) a trainer/bike issue we had at home. RESPECT !
Products: Great show-room. Well stocked. And if it's not in stock, it can be delivered quick like a bunny. Trek's not cheap, but it's quality and you get what you pay for. I have NO problems with that.
We may well be back for a 2nd e-bike in a year or two cuz we're only getting older.
I do not especially like the bike industry as a whole, pricing and technology do not seem to make sense.
Do I as a amateur/intermediate rider need the same pro level bike or geometry etc?
Wouldn’t I benefit more from better compatibility between bicycle parts, ie interchangeable parts to have more bicycles that do more things, less making a bespoke design that has a bespoke sku, and owning one bicycle that only does one thing.
What I adore about my local Trek store is the owner is the same chap I have dealt with since he owned/worked at cyclepath where I bought my first bike.
He was always fair, and he truly loves bicycles.
The staff at the new location (walking distance now for me!!) are friendly and welcoming.
The store is top notch inside as well.
Also my trek 7.1fx is a workhorse, I plan on the shop keeping it in tune for the rest of my life, almost 30,000 km to date.
Great knowledgable staff
Service was excellent, coffee was good. Fast service and repairs.
I had a wonderful experience at Trek Bikes Kingston. The staff were extremely friendly, helpful and knowledgeable. I will highly recommend them to anyone.
My first time at TREK. Service was professional, efficient, appropriate, and affordable. All the things I want in a bike shop. I would definitely return to TREK and I would recommend it.
Excellent and helpful staff. They even had a treat for my dog.
Friendly help, no pressure and good quality product
Very friendly and helpful staff.
Great People and great value!
Very friendly service, I really appreciated my complimentary tune up. The bike also seems to be fixed, did 25K last night and the noise didn't start! Awesome people and shop! Thanks Trek Kingston.
Always friendly, incredibly knowledgeable and ready to help with a big smile! Best Bike Shop In Kingston!!
Fantastic, friendly, knowledgeable, enthusiastic and generous staff. Nice bikes too!
Quality products offered by a knowledgeable staff and fast service and repairs
Mike gave me an excellent service he cares about me and my expectations thanks !!!
Great products and outstanding service !!!
Friendly personable service. Reliable.
Personable, knowledgeable, didna great job on the service.
The welcome and invite into the shop is beyond comfortable. Parking is easy. One isn’t worried about how bad the neighbourhood is like “other “ bike shops in the area. Very clean, courteous, friendly sonic speed service! Hands down 1010
Quality, friendly at a reasonable price