Trek Bicycle Kingston
710 Front Road
Kingston
ON K7M 4L5
Canada
  • Phone: 6137673076

Customer Testimonials

Report a concern   July 23, 2023 — Rated 10 out of 10 by L.L. Trek Bicycle Kingston
What do you like about our products and services?

Excellent customer service. Checked my brakes quickly and offered 10% discount on
a purchase for the inconvenience of having to bring my bike in. Super nice, incredibly knowledgeable.

Report a concern   July 23, 2023 — Rated 10 out of 10 by D.W. Trek Bicycle Kingston
What do you like about our products and services?

Trek bikes are amazing and your customer service Is second to none!

Report a concern   July 23, 2023 — Rated 10 out of 10 by M.D. Trek Bicycle Kingston
What do you like about our products and services?

Friendly people and very efficient.

Report a concern   July 21, 2023 — Rated 10 out of 10 by H.S. Trek Bicycle Kingston
What do you like about our products and services?

Although I have purchased two bikes and many accessories from trek, I was never pressured to buy anything at any time. The honesty of the employees was refreshing and their depth of knowledge was very helpful.

Report a concern   July 21, 2023 — Rated 10 out of 10 by G.B. Trek Bicycle Kingston
What do you like about our products and services?

Excellent service!

Report a concern   July 21, 2023 — Rated 10 out of 10 by P.R. Trek Bicycle Kingston
What do you like about our products and services?

Very professional and friendly. Excellent service!

Report a concern   July 19, 2023 — Rated 10 out of 10 by M.K. Trek Bicycle Kingston
What do you like about our products and services?

Quick, friendly, and knowledgeable.

Report a concern   July 19, 2023 — Rated 10 out of 10 by P.M. Trek Bicycle Kingston
What do you like about our products and services?

Issue was corrected in a timely manner.

Report a concern   July 17, 2023 — Rated 10 out of 10 by C.M. Trek Bicycle Kingston
What do you like about our products and services?

Friendly, knowledgeable and great service!

Report a concern   July 17, 2023 — Rated 10 out of 10 by M.B. Trek Bicycle Kingston
What do you like about our products and services?

high quality and fashionable

Report a concern   July 16, 2023 — Rated 10 out of 10 by G.B. Trek Bicycle Kingston
What do you like about our products and services?

Professional and knowledgeable service. We felt very comfortable with the sales staff.

Report a concern   July 15, 2023 — Rated 10 out of 10 by S.M. Trek Bicycle Kingston
What do you like about our products and services?

Friendly helpful staff! I arrived just before closing, in urgent need of chamois cream. Trek Kingston had what I needed, and a whole lot more. Thanks!

Report a concern   July 15, 2023 — Rated 9 out of 10 by J.R. Trek Bicycle Kingston
What do you like about our products and services?

Quality products
Knowledgeable and helpful staff

Report a concern   July 15, 2023 — Rated 10 out of 10 by A.P. Trek Bicycle Kingston
What do you like about our products and services?

I had a parts malfunction with my brand new Powerfly Fs4. Fortunately the Trek store in Kingston had the part on hand and I was back riding the next day. As during the purchase of the bike a few months ago, the entire staff were friendly and helpful in every aspect of the transaction and repair.

It is apparent that the e-bike industry is still relatively new and I hope that Trek continues to keep a well stocked parts department to keep us riding their great products.

Report a concern   July 14, 2023 — Rated 10 out of 10 by C.F. Trek Bicycle Kingston
What do you like about our products and services?

Trek products are great but I was especially impressed with the service at the Kingston store. Beth sold me the bike and she is amazing at helping with selection and determining needs. But the service is also special from everyone at the store. When I arrived for my free tune up someone rushed over to open the door for me! What a great start and this set the tone for my whole exchange. I’ll be back and I encourage others as well.

Report a concern   July 13, 2023 — Rated 10 out of 10 by B.G. Trek Bicycle Kingston
What do you like about our products and services?

good service. quality items

Report a concern   July 13, 2023 — Rated 10 out of 10 by J.F. Trek Bicycle Kingston
What do you like about our products and services?

After having my gears adjusted, I continued to hear a rasping noise from them. Ashton patiently re-checked the gears,, took the bike for a ride, and convinced me (hypnosis ?) that all was as it should be. Ashton and the staff are always willing to address concerns in a timely fashion. I will now ride my bike, assured that all is well, and seek a remedy for tinnitus.

Cheers, jf

Report a concern   July 13, 2023 — Rated 10 out of 10 by B.M. Trek Bicycle Kingston
What do you like about our products and services?

yes, very helpful staff and a wide range of accessories

Report a concern   July 13, 2023 — Rated 10 out of 10 by C.D. Trek Bicycle Kingston
What do you like about our products and services?

Excellent as usual

Report a concern   July 9, 2023 — Rated 10 out of 10 by E.F. Trek Bicycle Kingston
What do you like about our products and services?

Bikes were ready to fly upon purchase. No wait time to get it prepped.
Bike was in stock.
Sales person was friendly and responsive.

Report a concern   July 9, 2023 — Rated 10 out of 10 by K.C. Trek Bicycle Kingston
What do you like about our products and services?

Excellent sales staff who provide knowledgeable support. Good mix of both female and male sales and maintenance staff. Clean, uncluttered, interior that allows sufficient room to view bikes.

Report a concern   July 9, 2023 — Rated 10 out of 10 by T.N. Trek Bicycle Kingston
What do you like about our products and services?

Staff were friendly and very knowledgeable. Beth was just outstanding!

She seemed to be equally passionate about cycling and customer service. I never felt pressured to make decisions. She was very generous with her time and attention to make sure the new bike (and my old one) were set up for optimal performance and comfort.

The tech staff were great and they willingly dropped what they were doing to assist Beth, when requested.

The emailed reminders and communication support offered by Trek was very helpful.

I appreciate the bike anti theft registration and also some fantastic advice on local cycling options.

Congratulations to the entire team and the business owners on a job well done.

Report a concern   July 9, 2023 — Rated 10 out of 10 by M.K. Trek Bicycle Kingston
What do you like about our products and services?

Friendly knowledgeable staff.

Report a concern   July 7, 2023 — Rated 10 out of 10 by D.M. Trek Bicycle Kingston
What do you like about our products and services?

Good quality, good people

Report a concern   July 7, 2023 — Rated 10 out of 10 by J.H. Trek Bicycle Kingston
What do you like about our products and services?

Relationship focused, committment to products, warranty and service. Brand.

Report a concern   July 7, 2023 — Rated 10 out of 10 by S.M. Trek Bicycle Kingston
What do you like about our products and services?

The shop personnel are very friendly and professional

Report a concern   July 7, 2023 — Rated 10 out of 10 by H.L. Trek Bicycle Kingston
What do you like about our products and services?

Fast and high quality

Report a concern   July 7, 2023 — Rated 10 out of 10 by B.H. Trek Bicycle Kingston
What do you like about our products and services?

Fast, Friendly service. thanks for a great experience!

Report a concern   July 4, 2023 — Rated 10 out of 10 by M.P. Trek Bicycle Kingston
What do you like about our products and services?

staff is very helpful and a good selection of products. thanks.

Report a concern   July 3, 2023 — Rated 10 out of 10 by K.H. Trek Bicycle Kingston
What do you like about our products and services?

Great store, excellent staff!


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