Customer Testimonials

Wonderful and very helpful staff.

Staff are helpful, knowledgeable, friendly, interactive/cooperative. Helped adjust equipment, explained product warraties. Just a lovely store to visit.

They went above and beyond to assist me with the purchase of my new bike!!!!

The products are good and the service was excellent when I went to the store yesterday. Thanks

A welcoming team, strong value for money, and a solid selection of products.

Staff was extremely friendly and helpful, we brought 2 bikes in for cleaning and tune-up. Explained everything in detail up front and price was very reasonable. Highly recommend

Friendly staff.
Knowledgeable.

I haven’t ridden a bike in years. Due to an unforeseen diagnosis my life has changed substantially. We are now a one car family and I needed a way to get around. We sold our other car and purchased an e-bike at TREK Kingston. I was worried going in because I’m so out of touch with the cycling world. A lot of cycling shops tend to a little elitist. Well, not this one!

Beth was remarkable. She really took the time to listen to my needs and we chose a bike! Needless to say I took my first ride and somehow ended up going 24 km in the rain and had the time of my life.

I can’t thank you enough!

Very friendly and knowledgeable staff, answered every question I had and they had a staff member helping with every section of the store.

It is nearly impossible to be disappointed when dealing with Trek Kingston

Trek products are top notch and they’re service is also top notch 👍 highly recommend.

Locally owned, team very knowledgeable, all very friendly and welcoming. Adult staff who truly know the products and can guide purchase decisions (not just a bunch of teenagers on summer break). Also they have a great kids play area so while you shop the little ones are happy.

Good products backed by Trek guarantees (frames wheels etc). The bike mechanic is a wizard, prior had brought in an older road bike that another shop said needed 1200$ in new drivetrain parts to fix a shifting issue. In 20 minutes the trek mechanic fixed the derailer hanger angle and boom fixed the problem for 20$ in labor fees.

This shop is the real deal and a gem for Kingston.

U feel welcomed when entering as u would at home.
Listened attentively to needs.
Showed us the price range requested.
The controls were all explained thoroughly.
They will perform a free tune up.
And the bike is registered in case of theft.
Way to go Trek! First name removed

Trek bikes (and accessories) are excellent products (and there is a variety of them) and the team at the Kingston ON. store is absolutely outstanding (professional, helpful, friendly). I would highly recomend this bike store to anyone without any hesitation.

Friendly helpful staff.

We love our bikes, and the service is always exceptional. The Trek Kingston (Ontario, Canada) team are cheerful, efficient, friendly, knowledgeable and informative, and always show commitment to ensuring we get the most out of our bikes.

Knowledgeable staff & great products!

The quality seems to be very good. I don't mind paying for quality!

Excellent and knowledgeable service!

Great team and very knowledgeable! I loved the personalized service and attention to detail!

Thank you!

We had a great experience at the Trek Kingston store. The staff are super friendly and the service was great. My daughter is already loving and riding her new bike lots. Thanks again. :)

Great people, great service and great products. What more can you say?

Liked the immediate review and estimate of what repairs might be needed. Friendly and efficient

Friendly, knowledgeable sales staff

Quality products and great customer service!

Service performed quickly and at the price quoted.

Helpful and knowledgeable staff.

Friendly. Fast turnaround. Reasonable price. The service work was done well.

Outstanding customer service and knowledge.

Quality product, knowledgable service