Customer Testimonials

Both Leanne and Beth were extremely helpful in finding and setting up my new hybrid bike. Surprisingly, the bike was even ready within a week of the predicted date.

Great customer service and super friendly knowledgeable staff.

Excellent customer service. Trek Kingston is a model other small businesses should follow. Excellent experiences.

Excellent service. My bike was looked at and I was told what needs to be fixed and the price range. When bike was ready, I received a text and an email. Price was as expected. Repairs were done professionally and I am satisfied of the work done and they went over my expectations. Keep up the great work and you have made another happy customer. Thank you

Quality and prompt and friendly service!

Promises kept for product, service, and staff product knowledge.

Offer a small but high quality selection of products, making choices easy for the consumer. Attentive and friendly service. Overall, a clean and welcoming environment.

Great service, knowledgeable staff.

Excellent service. Friendly and quick

Friendly, knowledgeable service. And as quick as they can make it.

Always so personable. Makes you feel like you are the only person in the store, even though it may be very busy.

How extremely helpful were when I called to get a tire and tube. So pleasant and helpful, put order together and I picked up at store. Staff are amazing.
Will definitely shop and recommend.

Friendly, knowledgable, quality products, quick!

PACKAGE DELIVERED GOOD SERVICE DO YOU HAVE ADULT TRIKES
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Great products and staff have always been very helpful and courteous.
Too bad the Kingston store location didn’t offer better parking, or at least be on or near a popular bike path/trail.

Products are great and friendly service

Great quality product great service

Friendly, informative, helpful and quick service getting the bike ready and safety checked. I also benefitted from purchasing a refurbished Precaliber for my daughter and she loves it - thanks!

Pleasant, helpful staff.

Very competent bike service, promptly completed.

Easy booking online.

Very friendly staff, excellent knowledge of products and great repair department.

I like the products Trek Bicycle Kingston sells because the selection is good and usually in stock or quickly available and the service is friendly and very helpful. Expert advice.

Great service - owner is around and very engaged and available. Staff are capable and very service oriented. Mature team versus younger gear heads typically staffing other bike stores!

Cheers, PPB

Friendly

Friendly, knowledgeable service

Friendly people, great service!

Really impressed with the level of service provided by trek Kingston.
I would recommend them to anyone. The genuinely care about the customer.
Please carry on with the good work

Recently I took a trip to Kingston, Ontario to pick up my new Trek bike. I was very impressed with the quality of my bike, and the employees were very outgoing, welcoming, and knowledgeable. Needless to say I would highly recommend Trek to a friend or family member.

Friendly, helpful, personal service

Staff were very helpful and very good with my 4 year old. No one minded that she played with a number of bells that were in the rack or that she was entertaining herself while I was being service. Everyone was great

Excellent , friendly service. Staff very knowledgeable about variety of bikes. Very responsive to inquiries and provide helpful advice. Would highly recommend both the products and service offered by this friendly staff team!