Customer Testimonials

Luckily the parts were in stock. Service was great very friendly and helpful.

Ordered new bike shoes, the next day the owner called to confirm my address and I had them in my hands 12 hours after I ordered them. So friendly

Service is top notch. They help you get the bike you want and spend the time with you to ensure you can get one.

Professional, friendly, trustworthy

Great gear and even better service.

Needed help getting bike ready for winter riding and the very knowledgeable staff at Trek looked after everything, thank you

Tough to give great service during a COVID lockdown, but I believe they did the best job they could under the conditions. Really nice people.

Great bikes, dependable service and reasonable prices, what more could anyone ask for?

Super responsive staff, very friendly, true to their word! What don’t I like about your products and services?! ❤️

Well knowledge staff on product and accessories with great selections, the entire staff is very kind, thoughtful and courteous. Trek Kingston, don’t ever change!!

Great, friendly, well organized service.

Friendly and helpful staff! Always there to answer questions and help guide you in picking what bike will be a good fit for you. I just purchased my second bike in less than a year from them. It has been a great experience dealing with them so far.

A pleasure to deal with and attentive to my needs. Thanks

To all the Trek Kingston Team - Your friendly smiles (underneath your masks) when you answer the phone, meeting me when I was dropping off my bike, and picking it up faster than I expected, always make me feel great! You make the joy of riding my bike even better with your amazing service!
I realize I may get special treatment, yet I know that this is the way you look after all your clients!
Keep it up!
Stay Safe and Smile Lots!
First name removed

Affordable. Friendly service. Nice clean store / shop.

Excellent and Personable service. Even though I am a new customer, I felt like I was treated like a regular customer. I was told my bike wouldn't be ready until march and I received it 2 months earlier. It was a great customer experience.

Great staff, knowledgeable, helpful. Great products. Prompt attention to customer needs.

Great service from online purchasing to curbside pickup!

Very personable service.

I had a knowledgeable and fun conversation with an employee in the morning, and when I called back to say I was on my way to buy the bike, the second employee had it all ready for me and was again very knowledgeable, and we had a laugh at the awkwardness of having to had over the money outside and then have the bike brought out to me.

Very friendly and helpful staff. I haven't really ridden the bike as it is winter so I cant speak about the product but it does seem like high quality

Ashan was very knowledgable and excellent at helping me get the product delivered quick. Thanks

As always great people, service, and products.

Staff are very knowledgeable and friendly. I am thrilled with the bike purchase I made.

Good quality products, great service, friendly staff.

Responsive and accommodating, which makes things easy to purchase

Great service send the best staff

Great service, great people!

I have enjoyed my Trek road bike now for about ten years. It had required very little by way of service. I did bring it in this past summer for a tune amidst the COVID restrictions and was really impressed by how well the appointment system worked and also with the bike after the service.

Everything! I just appreciate all of the Trek team and how they ensure I have what I need. I always feel like the most valuable client.