Customer Testimonials

Quality and service

I made an appointment to shop in the store. A staff member let me in right away. All the store employees were friendly, and the sales person that helped me select a saddle was knowledgeable and professional.

I will definitely be back to Trek Kingston.

Great service..

You staff are awesome . I took two police auction bikes into your shop a couple of years ago. You rebuilt them , and I and my son are happily cycling to work , and on trails with them . I bought helmets from you, and they are stylish and great, for my two children... so they will wear them!!! I’m a nurse ,so I’ve seen a lot of head injuries in my time. I feel at least I gave my grown children a protective lifesaving measure . You also have tuned up an old Nishiki bike I had from 35 years ago, that my daughter is now riding , and it’s working great. Thanks for all you do, I will definitely be a repeat customer .
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Friendly and courteous service.

Had everything I needed at a reasonable price. The staff is friendly and helpful

Great product and staff at Kingston Location.

I never really got a product because of long wait list, but the service and communication in the process was great

everything about this store is wonderful. love the people and i love the products

Great reception from the fellow on the phone
Great service
No attempt to upsell
Very knowledgeable

Much appreciated the professionalism and empathy!!

Always friendly atmosphere even during this crazy time.

The service has been fantastic, very knowledgeable service people, fast service. Even during COVID, the service at the curb side was done efficiently and very professional.

Very knowledgeable staff. The 30 day follow up following the purchase of my eBike was much appreciated. The option to return bike seats within 30 days makes this purchase less risky.

Ashen was very professional and knowledgeable! I appreciate the level of service

Awesome service! Have been using their services for more than 10 years now.

Friendly knowledgeable staff. Great products.

Excellent service, staff was very professional and despite the limited parts stock, Sue and her staff in Kingston handled the service of my bikes to my satisfaction. Trek is my go to bike shop from now on as my experience with other shops in town was awful. Thank you Trek staff in Kingston, you came through despite the difficult times we all have to operate in these days, I’ll be back.

Knowledgeble, friendly staff, super quick turnaround times.

I liked how they kept me informed about the progress of delivery for the bike despite the difficult situation our supply chains are in. The store is connected to the Trek delivery system and kept me abreast of approximately when it would arrive. Very personable staff who truly enjoy biking personally.

Awesome service thanks for the great experience at the store and all follow up email communications.👍😃

Great attentive service!

I had great experience in TREK Kingston. Staff are very knowledgeable and gave me precise and helpful suggestions. I had to return and exchange the item that I purchased, but the process was very smooth and everyone who assisted me was kind and friendly in person and over the phone. I’ll be going back there again next time I need anything bike related.

I will definitely recommend friends/family to go to Trek if they have any biking needs. I am SO IMPRESSED with the service from start to end.

On my first encounter with Trek Kingston when i was shopping for a mountain bike, Ashen gave me invaluable advice on what bike would suit me (after a few bike rides now, he was spot on) and saved me from a bike purchase i would've regretted. He was patient with my questions and sincere with his recommendations and i am very happy with my bike.

I called in multiple times after placing the order to sort out payment but ran into some credit card problems. I felt like i was being annoying but all the different staff members i spoke to were so gracious about it.

Lastly, the person i bombarded with email questions and who also helped us through the bike pick up was Leanne. I thought she was very attentive to my needs, genuine in her sales and really helpful.

The customer service was exceptional and we will like to go back or send our friends there whenever possible.

Thank you!

Very professional, timely, and good value. Thanks!

Trek quality. Trade-up program. Knowledgeable, friendly & courteous staff. Phenomenal customer service that would go out of their way to ensure satisfaction.

Beth and the other staff that we dealt with were all very knowledgeable and very helpful.

Excellent service

fast turn around, good in store selection web site easy to navigate

The service at the Kingston store was wonderful. Leanne and the team made the entire process easy and enjoyable. I was in the market for a new bike that was suitable for a shorter woman and the team helped me find the perfect bike. I will continue to be a Trek Kingston customer. Thanks for the incredible service.

Great service!