- Phone: 6137673076
Customer Testimonials
friendly, helpful service.
Excellent customer service, very knowledgeable about the bikes and accessories. I felt very comfortable talking to the staff.
Yes, I have already recommended your store to my friends.
Thank you
Excellent customer service!
Very knowledgeable and took the time to answer my questions
You have a good selection of quality bikes.
Staff listened carefully to how we would use the bikes. They asked good questions, were very knowledgeable and were able to make solid recommendations. You also had lots of stock, with more on the way, which is key in the current market.
The service at Trek was wonderful. The staff was professional, kind and very welcoming. I was properly sized for my bike and the staff answered any questions and concerns I had. The staff is highly knowlegeable about their products and encourage customers to ask questions.
I would highly recommend friends and family to purchase a bike at Kingston Trek.
Top of the line service and expertise
Very helpful and love the bike
Fast and reliable service!
Great service and great bikes ( when they can get them :(
I was very pleased from the response of the store. My bike were ready when I arrived to the store and the introduction to the product was very efficient and complete.
Great service at an appropriate price!
always very friendly and helpful
prompt service
I ordered a product online during COVID and it was ready right away!
excellent
Great service! Fast response on an email question.
I had ordered my bike back in October I think. They were fantastic about the layaway process. The bike came when expected. They got it put together and let me know right away, even though it was after hours. I was in the next day to try out and get fitted. Everyone was great at the store. They took the time to make sure I was happy with everything. Their Covid protocols are excellent and I felt very comfortable.
I purchased a Roscoe 8 and have been very pleased. Don't have too many hours yet and am really waiting to get on a trail but quite pleased still.
Going to call this week to bring in for my free one month check up which is another great service.
Excellent customer service . I appreciate all the covid protocols you have implemented within your store as well as their clear and concise communication on your web page. Your service on my vintage Trek has always been first rate and I appreciate your recommendations & efforts to maintain it & keep it roadworthy until a replacement can be orchestrated.
Always a treat coming into the store - excellent layout and vibe. Feels like being a kid in a candy store. Very glad you are still able to provide a high level of service despite the constraints covid imposes on your operations & your supply chain.
Highly recommended to people whether I am asked or not !
Prompt, knowledgeable, transparent
Happy to support a great local small business during these crazy times- all interactions with differing staff members were on point and and so happy you had stock - will def keep you in mind for referrals!
COLOUR, Sturdiness and very helpful, knowledgeable and friendly staff
Sue was never pushy, very knowledgeable and helpful. She was determined not to sell me a bike if it was not just the right one!
Trek Bicycle Kingston is now my go-to place for all my cycling needs. They carry top-notch products, and their staff is some of the most helpful and knowledgeable I ever dealt with. No pressure, just polite advice, and explanation of their products and services. I will definitely be buying another bike from them. I highly recommend Trek Bicycle Kingston.
Fast turn over and honour their early tune up deal
Wonderful store amazing customer service and very knowledgeable. I have and will continue to recommend Trek Kingston to my friends!
Love my trek bike and really appreciate the excellent customer service!
Very efficient and professional.
Exceptionally friendly and knowledgeable!
Really nice store and friendly, helpful staff!
I am very satisfied with the service I got at the Trek bicycle shop. The staff was friendly and very helpful. I would not hesitate to take my bicycle in for service.