Customer Testimonials

Team members were extremely helpful.

your service folks are so great! Really helpful

You went above and beyond to get my bike on the road. THANK YOU!

Everything!!

Exceptionally friendly staff. Incredible customer service. More than accommodating and go above and beyond in communication. Very transparent to deal with.

Smart, friendly, and very service minded. I would highly recommend to friends and family.
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friendly staff and prompt service!

In the midst of the challenging business environment created by COVID, with frequent lockdowns and supply chain disruptions, the team at Trek Kingston still managed to deliver a great customer experience. They stayed in touch, kept us posted on a changing delivery schedule and, when received, had our bikes built, accessorized and delivered quickly and in perfect working order. All of this with professionalism, good humour and a focus on making sure we were set up for a great biking experience. We would recommend Trek Kingston to anyone.

First visit was nice, very pleasant and friendly staff. I will be back and will recommend.

Great service and very knowledgeable staff. Very helpful in selecting appropriate accessories for my bike.

Great selection of accessories to choose from. However we did require a new tire but with all the shortages we will need to wait a bit to get one. Not a big deal as it wasn’t an emergency to get one. The store is very accessible to get to as well with lots of parking close by. Friendly staff as well to assist with purchases.

Very good service. Trek repaired only what was required. The staff were friendly and professional and didn’t try to push unnecessary parts or accessories. I had been going to a repair shop in the west end until it changed ownership and service declined rapidly. I will use Trek for my service now.
Thank you,
First name removed

Honest, efficient and friendly.

EVERY SINGLE THING!!! You da best!! Always have been always will be!!!

Great store, great service, very professional.

Great bikes. Great staff. Accommodating and helpful.

Customer service!!

Friendly and knowledgeable staff. Pleasure to deal with.

Excellent customer service . Honest information.

Excellent, friendly, knowledgeable staff who take their time to make sure your bike is a good fit.

Personal, friendly, timely. Kept me informed about the repair process.
explained options and alternatives.

Fast, efficient and friendly throughout. Thanks for the elevated level of service.

Prompt service

Reliable service. Knowledgeable staff.

All of it

Friendly, knowledgeable

Beth was a fantastic sales rep and was very patient.
She made our experience fun and relaxed.

very professional service experience

I can’t believe how friendly and accommodating the staff are. Wonderful service and expert advice. In the past I have shopped at two other Kingston bike shops and they don’t come close to providing this.

Great service