Customer Testimonials

Hi,

Everything about our experience in the store was wonderful. The staff were so helpful and knowledgeable. The store was so nicely laid out and organized. I know that when it comes time to fix or buy any bike in the future - this will be my store.

Name removed

Trek has many great products. I was able to find the perfect bike for me thanks to the knowledgeable staff who helped guide me through the selection process. The staff at Trek are very informative and helpful. We received excellent service and would highly recommend Trek to family and friends. Thanks Trek!

I like the quality.

Had my Trek for over a decade now and have always loved it. High quality product, excellent service

Great customer support and excellent service center

The staff is very knowledgeable and you always get excellent service! Great products!

I was greeted by a very friendly lady, who really helped me pick the right size helmet. The one I wanted was not in stock. I felt very taken care of and will be back.

Absolutely amazing customer service!!!!! Couldn't be happier. Highly recommend!!!!

Communication regarding the purchase of my first Trek bike was prompt and comprehensive. The staff were very helpful and friendly answering all my questions and ensuring the bike was properly fit during delivery.

The Kingston Trek store is always a pleasure to deal with due to their well-informed knowledgeable staff. Speedy service, usually a 48-hour turnaround (appointments recommended). I drive 100k's for this excellent service!

Great service

Fantastic staff, everybody was friendly and very helpful. I entered the store at 4:45 on a Friday night when the store closed at 5pm. I expected I’d have to rush to make my purchase but the employees allowed me to shop without pressure, stayed late and provided a high level of service. I truly appreciate your staff and will definitely be a returning customer for life!! Thank you Trek Kingston. You’re awesome!!

Timely, good service

Products are awesome but I found the staff extremely friendly and helpful.

While I didn’t end up buying anything the staff were so incredibly helpful and knowledgeable. They really took the time to talk with me about my options. Had this world wide bike shortage not been an issue I absolutely would have purchased a trek. And certainly will in the future!

I love my Vale ebike that I purchased from Trek bikes in Kingston; it’s opened my world up again to cycling.
And all the folks at Trek bikes are friendly, helpful and knowledgeable.
I highly recommend them as a great option and opportunity to shop locally!

Staff friendly and knowledgeable. You go out your way even on small purchases.
I appreciate how staff has followed covid protocols.

Best stuff anywhere and very helpful

Very knowledgeable, engaged and friendly. Thanks again!

Trek was able to fix mine and my sons bike after another bike store wasn’t able to. Great service happy to answer all my questions

Upfront and reasonable.

Great looking store and knowledgeable (and approachable!) staff. I enjoyed my visit to the store.

Great products, even better customer service!

Thanks for doing the job without an appointment!

Top notch service and quality work done by quality people. Thanks guys!

The staff.
Makes one feel like they care.
Their attention to detail. For example, my bike is always cleaned.
Services are excellent.
Love my bike but it really is about the staff and their services

It was done quickly and you had the product I wanted.

Staff very friendly and helpful.

Great! Thanks.

Very professional staff with good product knowledge. They are geared to customer satisfaction. Really took there time with new bike setup and looking for customer feedback on it.