Customer Testimonials

Great products, service and staff

Knowledgeable staff helping to inform Cyclists both new and experienced about the advantages of the Trek line of products.
Product backup and follow through are unparalleled in the Bicycle industry.

Great bike - my second Trek. Always had excellent service with the previous bike (back at CyclePath, then) - including immediate puncture repairs! Excellent staff, knowledgeable.

Store situated within walking distance of my house, as well as being on the route of both local and express city bus (for when the bike is "in the shop".

Only possible problem: such a good bike could be the target of theft...like my first one was!

Friendly, courteous , patient and fair

The friendly smiles when walking in thru the front door, well laid out and professional showroom, excellent advice and mechanic's service, Clean washroom for clients, fast turn around, all lead to to a great experience

I was in a real pinch and I was fixed up and went on my way. Service always fast and friendly. Thank you

Patience and the willingness to help.

Love the bike. The staff were amazing and very helpful. Not pushy just knowledgeable and easy to deal with.

I am very impressed with your front-line staff. Customer service from the women up front, each time I've been there in the last month (three times) has been stellar. I am glad to be given the opportunity to let you know how I feel because finding a bike store that can competently service my bike (which you did!) and provide warm and friendly service, I'm sold. I've been at a loss as to where to go since Mark Dwyer's shop has closed a couple years now. I just bought my Felt last summer, but don't wish to have the bike store from whom I purchased it to service it.
I would highly recommend Trek to any of my cycling friends. Name removed

Easy returns

Just great customer service

Very reliable. Well made! Excellent staff at Trek Kingston store!!

Knowledgeable and helpful staff!

Love the staff. Very welcoming, attentive and highly skilled regarding cycling.

Excellent service. Provided a tune up with some great suggestions for "upgrades". It's like riding a brand new bike. Very happy with service and products.

Super friendly and knowledgeable staff. I would not trust my bike to anyone else. Their variety of products for sale is a bit limited though.

You guys ROCK!

I love my Trek bike and the service is second to none. Everyone is professional, knowledgeable and friendly. A visit to the store is always a good experience and I leave feeling I am a valued client.

Thank you, great service.

Excellent service, courteous and friendly staff.

Good atmosphere, nice staff, beautiful shop.

friendly, welcoming and knowledgeable.

great service. the environment is welcoming and make you feel comfortable even as an intermediate cyclist!!

Friendly, knowledgeable service.
Staff made me feel very comfortable.

Always very friendly and helpful when in store. Great maintenance on bikes that we've purchased. You can tell you really care about your customers and stand behind your products.

Staff are knowledgeable, friendly and helpful. The premiere bike shop in Kingston!

The staff at Trek Kingston make you feel great. Whether you are an avid cyclist or just a beginner they will be sure to get you exactly what you need. They also are very helpful with any of the problems that you may run into or can answer any of the questions you may have. They allowed us to take any of the bikes we were interested in for a test ride before we purchased them. Best place to deal with in Kingston hands down.

Personal nature of the service interaction

Excellent staff and location

Great people. So kind and pleasant!

Helpful staff. They will also do the odd checkups for free, or give advice about parts or repairs. It feels like they genuinely care about the service they provide.