Customer Testimonials

Beth excellent, very knowledgeable, effective store manager and I found my trek bile super to ride and very enjoyable.

Always hear back from service team. Able to help with requests.

Cheerful greeting when you walk in the door.

Initial look at the bike and approximate costs for repairs is done promptly and concisely.

Repairs were completed quickly and well.

I really appreciated the help in putting the bike into my car to get it home.

Thank you

Great service, great people. I will never go anywhere else for service or to replace my bike

Great store great staff

I heard about bike well. And they are very kind. When they explianed me, they seems like expert.

I like that you offer a quality products, with reasonable pricing and everyone I deal with was awesome in terms of being very knowledgable and super friendly. We found a a bike to meet my current needs, in my budget and with room to adapt in future if needed. That's what I call a win-win! Also appreciate i appreciated the help and advice to break the bike down and ship it back with me to Alberta. I'm quite proud to have the Trek Kingston logo on my bike -- thankyou! Take care and be well! First name removed

Best in town !!!!!!

Knowledgeable people who love bikes and helping!

All employees are very kind and always put customers first.

Very friendly and knowledgable staff. Go to bike store in Kingston.

Staff was friendly and helpful. Repair was done promptly with reasonable pricing.

quick, ready when they said, reasonably priced

Professional approach and prompt service.

Excellent, informative sales people. Good followup service. And it's a great bike. I'm really very impressed.

The people in the Kingston store are friendly and welcoming. My husband are I are very happy with the quality, price and service if our new Verve bikes. Already looking at other bikes!

Very good and fast service.

We were traveling and had some major trouble with our bike rack. The employees at trek did everything they possibly could to help. They trouble shooter the rack for us. They searched all of Kingston for a new rack for us. When we figured out we were really stuck, they offered to store our bikes for us for 2 weeks for FREE!!! Amazing service and kindness!!!

Excellent staff, knowledgeable, friendly, best in Kingston and beyond.

Quick friendly service
Not trying to sell you something you don't need
Doing special orders quickly

That you stand behind them. Help the customers to they're utmost satisfaction

Friendly knowledgable staff. I was made to feel welcome and my business appreciated.

Very good selection at decent prices.

I’ve been a fairly regular customer for several years. The products are standard for bike shops. The store looks great. A spacious show room with a nice variety in selection. What brings me back again and again is the people. The service is always friendly, non judgemental and super helpful. So many other bike shops I’ve visited have a cliquey feeling, like you’re not worthy of their service. This Trek location feels welcoming from the start. From novice to hardcore, you’ll be welcomed here.

I appreciated the explanation of costs and potential areas of concern in terms of the repair. Staff had incredible product knowledge

Good products, knowledgeable staff, no high pressure sales tactics.

Rented a bike and customer service was outgoing and helpful...full credit when credit is due and in this case made my experience worth the trip

The people. It's the best service in town.

Great staff and owners!

I was greeted in a very friendly way and received all the info I needed to make a choice of what to purchase.