Customer Testimonials

Friendly knowledgable staff. I was made to feel welcome and my business appreciated.

Very good selection at decent prices.

I’ve been a fairly regular customer for several years. The products are standard for bike shops. The store looks great. A spacious show room with a nice variety in selection. What brings me back again and again is the people. The service is always friendly, non judgemental and super helpful. So many other bike shops I’ve visited have a cliquey feeling, like you’re not worthy of their service. This Trek location feels welcoming from the start. From novice to hardcore, you’ll be welcomed here.

I appreciated the explanation of costs and potential areas of concern in terms of the repair. Staff had incredible product knowledge

Good products, knowledgeable staff, no high pressure sales tactics.

Rented a bike and customer service was outgoing and helpful...full credit when credit is due and in this case made my experience worth the trip

The people. It's the best service in town.

Great staff and owners!

I was greeted in a very friendly way and received all the info I needed to make a choice of what to purchase.

Products are great, but the service is outstanding!!

Salespeople are super knowledgeable and take the time to answer all your questions.

Customer service was amazing. Everyone was so polite and they gave my bicycle only the service it needed but they also went above and beyond in making sure everything was correct. Great store and such friendly service. One of the best stores of any type I’ve been to. Thanks.

Friendly service; effective contact via text/email. Great store layout!

Fast service with smile .. spécial tanks

The staff was knowledgeable and attentive to my concerns. Also, they were frank with me about the cost of needed repairs and that the cost would likely exceed the value of the bike to me.

I was fitted for my bike and found the employee (Beth?) very knowledgeable.

good bike, but you could of split the HST with me!!

Staff was friendly and helpful
The showroom was attractive and inviting
The bikes look like decent quality

Great customer service

Service was great. The sales person had great knowledge of the Trek and Bontrager products

I like the individual attention I get when go into the store. The products are high quality and the staff are extremely knowledgeable about which gloves or shoes or bike might suit my particular needs or desires.

people went above and beond to make sure we were happy and also explained in detail bike functions

Excellent customer service and quality work.

We brought 2 older bikes in to be “tuned up”. The staff assessed the bikes and recommended minimal work-enough to get the bikes working without overdoing it and spending unnecessarily. I really appreciated their recommendations and will definitely go back there to purchase new bikes if that’s what we decide. Great customer service. Thank you.

I am a huge fan of electra bikes, the service here was very friendly and my parts came in quickly.

IT was done quickly and right, I was giving information as to what was wrong with my bike and options.

Friendly knowledgeable staff , friendly efficient, super nice bike shop, clean organized, after my own heart!

Good repair service and nice bike selection. Been going to your store for quite some time for bike repairs. Nice store as well. Your staff are very polite and helpful.
Thanks

Incredible Staff and Product.

the personal attention