based on 1843 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You all are courteous and professional; it’s a friendly environment when you walk into the store. My bike repairs were taken care of in a timely manner and I am happy how well my bike works now. Thank you for providing this area with great quality bike service!
Super customer service
I wish I caught the name of the young man working the store. I've never run into someone in a hobby who was that knowledgeable, however didn't sound like a know-it-all. He asked what I was looking for, and once he learned I was basically brand new to the hobby with minimal knowledge of layman's terms, he did not treat me like I expected a cyclist to treat me if I'm honest. Good salesman without being one of those pushy guys trying to sell me the most expensive thing in the world. I was just truly impressed with my experience, I went to all the bike stores in the area, and though I am a fan of all of them. Mole Hill is my go-to. I was looking for an entry-level gravel bike, and my favorite was the Giant Revolt, and the selection at Mole Hill was great, and if/when I want to upscale my rig, I know where to go.
Knowledgable and friendly
its a good prices an service
friendly and fast service!
If you want good service and a real bike check these guys out.
Great selection of e-bikes, very knowledgeable and outstanding customer service! Thanks
Very helpful and caring staff. They always go out of their way to assist and meet your biking needs!
We visited Mole Hill bikes first since we are repeat customers. Just to make sure we were doing our homework finding the right fit bike for our 7 year, we visited 2 other bike shops. It wasn’t long before we were right back to Mole Hill. Jordan was polite, professional, personable, knowledgeable and never pushy. He gave us the attention this situation deserved and we are grateful. We will def be back for our next bike. Mole Hill is the best bike shop in the Valley.
Melissa K.
They made me feel as if I was the most important customer. Love my Giant Revolt gravel bike.
Great company to work with. We would definitely recommend.
The equipment is top notch and the sales/service team is very knowledgeable
I knew very little about E Bikes and Mole Hill employees were very helpful with my purchase... very pleased with my bike.
I bought an electric bike from Molehill. It is one of the
best investments I have made in years. As an 84 year old woman I can ride 15 to 20 miles
Any problem I have with my bike is easily addressed at Mole hill.
I give them a ten
Full service with a smile
Great service, solid pricing
Everything! Exemplary customer service and extremely knowledgeable about everything e-bike related! Perfect experience.
Fair prices and excellent service.
Great customer service from very knowledgeable staff
Selection is good. Staff is helpful.
They were very quick and prompt!
My bike works great after a hunting season tuneup
I had them do.
Before I took it to mole hill the bike was running very rough, highly recommend them to anyone!
You seemed very knowledgeable about your bikes and we like you service them in-house.
The staff were great in helping with a problem we had at the school I teach at and were able to help an at need student.
They are very friendly, knowledgeable and easy to k with.
Liked the straight forward professionalism. Reasonable price for work performed.
Excellent service, friendly and helpful!!!
Very helpful and knowledgeable staff. I appreciated the time that was spent with us in purchasing an e-bike, allowing us to test ride multiple bikes, and even taking us on a longer test ride so we could experience multiple surfaces and riding up hills.
The staff was great ! They were knowledgeable, friendly and helpful. They made my purchase a superior bike buying experience. Also, It was one of the best bike shops I have been in. Lots of inventory and a wide range of cool accessories. The drive from the DC, Charlottesville or Richmond metropolitan areas is worth the trip.
Always great service! Super knowledgeable staff, and love that it’s a family business.